Hotel Manager

Join the team that Always Cares

Are you
the type of person that gets out of bed on the right side every day? If so, we
would like you to come and join us as a Hotel
Manager at the Royal Lancaster London, part of The Landmark Collection where
we encourage your personal development and growth. We are located next to
Lancaster Gate tube station, and a short distance from Paddington, Bayswater
and Marble Arch stations.

Some of
our fabulous benefits you will enjoy
as a Hotel Manager are:

Salary: Competitive

·
Pension scheme with
company contributions

·
50% discount in all our
restaurants and Spa's across our properties

·
Team member and
Friends & Family rates across our properties

·
Complimentary stay after passing probation

·
Extensive discounts on
our benefits platform

·
Access to private
medical insurance

·
Support through development plans, apprenticeships and world-class
management development programmes including educational sponsorship to be the
best you can be

·
Interest free season
ticket loan

·
Employee Assistance
Programme - 24/7 online GP, mental health support and virtual wellbeing

·
Bike to work scheme

·
Recommend a Friend
incentive

·
Complimentary laundry

·
Free meals on duty

·
Opportunity to join our taskforces to contribute to the business
focuses, community and environment

·
Employee recognition schemes and Social Committee
events including gala dinners and much more

·
Discretionary bonus

We are
currently looking for a passionate Hotel
Manager, to join our General Manager
and Executive team on a permanent basis, with an immediate
start to join us in consistently delivering memorable moments and five-star
service to our guests and each other. It is important to us that everyone in
the team brings positive energy to support our happy and fun environment, as we
strive to build a community of diverse backgrounds and life experiences, where
we care about careers and not just jobs.

As a Hotel Manager, your main duties and
expectations for the role will include:

·
To coordinate and guide managers from all departments, including
front desk, accommodation services, and food and beverage including events as
well as support finance, talent and Culture and Sales & Marketing with the
General Manager

·
Develop a close working relationship with
all group and support functions to ensure the Collection is successful –
celebrate joint wins.

·
To monitor and identify training needs
within the departments, and to develop and implement training plans to meet
those needs. Develop succession planning within all teams.

·
Foster a culture of ethical conduct,
continuous improvement, and collaboration within the operational departments.

·
To conduct regular inspections of guest
rooms and public areas to ensure they are clean, well-maintained, and meet
quality standards, as well as identifying areas of improvement of touchpoints
in relation to the guest journey.

·
To manage day-to-day budgets, control expenses, and optimize
resource allocation to improve the hotel's profitability.

·
To support and drive service delivery in all areas to ensure guest
satisfaction at all touch points and consistent improvements in delivery.

·
Implementing revenue enhancement and cost reduction opportunities
throughout the hotel.

You will be required to work such hours as are necessary to fulfil their
duties and in any event not less than hours.

We
are …

·
Number 1 Hotel on Trip
Advisor in London

·
One of the happiest hotels
in London

·
Earth Check Silver
Certified 2023

·
2 rosettes

·
Hoteliers' Charter
Approved

·
Preferred Hotels &
Resorts member

·
Best Employer for 2021 at
Springboard's Excellence Awards

·
Top 100 in the Sunday
Times Best Places to Work 2025

We are
more concerned with what's in the glass, not whether its' half full or empty,
so if you feel this Hotel Manager role
is for you, come and pour some happiness into yours by joining our award
winning family today

All
applicants must be legally eligible to work in the UK