Receptionist/Administrator

6 days ago

StocktononTees TS AT, United Kingdom Hartlepool & Stockton Health [H&SH] Full time £20,000 - £35,000 per year

CORE TASKS AND FUNCTIONS The post holder is required to - Practice Development and Clinical Governance Participate in team meetings Contribute to the implementation of the practice development plan Be aware of practice policies on risk management/Health & Safety and take personal responsibility for appropriate procedures for minimising risk Be aware of issues related to personal professional development and be committed to participation in training and education 2.Partnership/Practice Issues Be aware of relevant decisions from practice meetings and implement actions as appropriate Be aware of improvement to processes and adopt new processe 3.Patient and Community Services Telephone duties: - Make appointments with Doctors, Nurses, Pharmacists and other members of the Primary Care Team - Deal with requests for home visits - Take requests for repeat prescriptions, and process these according to practice procedure - Take and pass on messages accurately - Deal with enquiries from patients, other Surgeries, Hospitals and outside agencies. Desk duties - - Check in patients attending for appointments and direct them to the appropriate Doctor or Nurse, when required - Make appointments with Doctors, Nurses, and other members of the Primary Health Care Team - Supplying practice and health promotion information to patients - Deal with patient enquiries, giving non-medical advice where appropriate - Advise and register new patients, ensuring correct registration procedure is followed - Receive laboratory specimens from patients and complete all the necessary forms - Advise patients on the leaving and collection of medical and/or insurance forms and any possible charges - Sending out letters to patients for follow-up, health promotion campaigns etc - Be aware of non-NHS services for which charges are made and inform patients requesting such services - Ensure that the necessary forms are completed for transmission to the appropriate recipient Administration - - Processing both incoming and outgoing mail - Processing letters, test results in patients computer records, using appropriate clinical codes - Collection, inputting and extraction of information on the computer system in a methodical and careful manner and in accordance with Practice Policy - Scanning of patient correspondence and document management - Other administrative functions as require 4.Human Resources Attend, participate in and contribute to staff meetings Identify needs for own training, participate in induction for new receptionists /trainees/other relevant staff Participate in practice procedures for appraisal Adhere to the designated responsibilities within the staff handbook 5.Premises and Equipment Adhere to all measures designed for the health, safety and security of the building. Maintain adequate stocks of stationery and other supplies, order supplies within agreed protocols Monitor equipment and report operating problems 6.Information and Management Technology Ensure appropriate administrative data is recorded in computerised records; retrieve information from searches and reports as directed Comply with all systems for data security and protection Report problems with the servicing and maintenance of computer systems and hardware This Job Description is not comprehensive and the post holder will be expected to undertake any duties delegated by the Practice Manager, Line Manager or Partners that are commensurate with their grade.

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