Current jobs related to Ticketing Manager - London, Greater London - Broadwick

  • Ticketing Manager

    2 weeks ago

    London, Greater London, United Kingdom Live Nation Full time £40,000 - £80,000 per year

    Job Summary:Company: Live NationDepartment: VIP Nation EuropeLocation: Farringdon, LondonReports to: Senior Ticketing ManagerWorking Hours: Full timeContract Type: PermanentRole starting: Jan 2026Role DescriptionVIP Nation is a department of Live Nation which provides VIP package solutions to tours, festivals and special events. Reporting to the Senior...

  • Ticketing Manager

    4 days ago

    London, Greater London, United Kingdom Live Nation Entertainment Full time £60,000 - £120,000 per year

    Job Summary:Company: Live NationDepartment: VIP Nation EuropeLocation: Farringdon, LondonReports to: Director of TicketingWorking Hours: Full timeContract Type: PermanentRole starting: Jan 2026Role DescriptionVIP Nation is a department of Live Nation which provides VIP package solutions to tours, festivals and special events. Reporting to the Director of...

  • Ticketing Manager

    2 weeks ago

    London, Greater London, United Kingdom a73f601b-d572-495b-9085-aad0ddc31bd6 Full time £35,000 - £50,000 per year

    Roles:Ticketing ManagerReports into:Head of LiveLocation:Troxy, Stepney, LondonContract Type:Permanent, Full time (40 hours per week)Who Broadwick are:Broadwick is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences.Collectively we strive to push...

  • Ticket Management Director

    1 week ago

    London, Greater London, United Kingdom Octagon Full time £60,000 - £120,000 per year

    Octagon is looking for a highly experienced Ticket Management Director to join a dynamic team, working with a global client with sponsorships of FIFA World Cup 2026. This role is a unique opportunity to join our team.  The candidate must have relevant experience in the planning and delivery of end-to-end ticketing operations in a hospitality programme at...

  • Ticket Management Director

    2 weeks ago

    London, Greater London, United Kingdom Octagon Full time £40,000 - £80,000 per year

    Octagon is looking for a highly experienced Ticket Management Director to join a dynamic team, working with a global client with sponsorships of FIFA World Cup 2026. This role is a unique opportunity to join our team.The candidate must have relevant experience in the planning and delivery of end-to-end ticketing operations in a hospitality programme at major...

  • Senior Ticketing Manager

    4 days ago

    London, Greater London, United Kingdom AEG Presents UK Full time £45,000 - £60,000 per year

    Are you looking for your next Ticketing role?Want to work for a company named in The Sunday Times Best Places to Work?AEG Presents is the team behind world-class tours, festivals, and venues across Europe. We're looking for aSenior Ticketing Manager(12-month maternity contract) to lead our Tour Ticketing team and ensure every show — from intimate club gigs...

  • Manager – Hospitality, Ticketing

    2 days ago

    London, Greater London, United Kingdom dentsu Full time £60,000 - £110,000 per year

    The purpose of this role is to lead, manage, plan and execute on the day-to-day planning and delivery of a premium Ticketing and Guest Programme for one of our major global clients' partnerships with UEFA Champions League and UEFA Women's Football.Focus on seamless client onboarding, support and rights delivery throughout the Champions League Season and...

  • Manager – Hospitality, Ticketing

    2 days ago

    London, Greater London, United Kingdom dentsu Full time £55,000 - £70,000 per year

    The purpose of this role is to lead, manage, plan and execute on the day-to-day planning and delivery of a premium Ticketing and Guest Programme for one of our major global clients' partnerships with UEFA Champions League and UEFA Women's Football. Focus on seamless client onboarding, support and rights delivery throughout the Champions League Season and...

  • Ticketing Business Development Manager

    1 week ago

    London, Greater London, United Kingdom Supertech Group Full time £40,000 - £80,000 per year

    Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If so, this could be the opportunity you've been waiting for.  is one of the leading event ticketing and experience booking platforms in the world, known...

  • Senior Ticketing Manager, FIFA World Cup 2026

    14 hours ago

    London, Greater London, United Kingdom Wasserman Full time

    Wasserman operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful...

Ticketing Manager

2 weeks ago

London, Greater London, United Kingdom Broadwick Full time £30,000 - £50,000 per year

Roles: Ticketing Manager
Reports into: Head of Live
Location:  Troxy, Stepney, London
Contract Type: Permanent, Full time (40 hours per week)

Who Broadwick are:

Broadwick is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences.

Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations. 

Who Troxy are:

Troxy is East London's iconic Grade II-listed Art Deco venue with a flexible 3,100 capacity across its dramatic Grand Hall and circle. It blends historic character with state-of-the-art production to host everything from live music and award ceremonies to brand showcases, film shoots and private events. 

What we're looking for:

We're looking for an organised and proactive person to lead our Ticketing operations at Troxy, overseeing everything from on-sales with our partner DICE and event setup to allocation management, sales tracking and final settlements with promoters. You'll manage a team of casual box office and front of house staff, work event days including evenings and weekends, and handle customer enquiries across email and social channels, providing clear information and resolving issues quickly. You'll also collaborate with the wider team to keep event details accurate and ensure a smooth front of house experience.

What you'll be responsible for:

Ticketing Management

  • Set up all ticketed events, ensuring accurate manifests, correct allocations and compliance with promoter requirements.
  • Manage all on-sales through DICE, including allocation management with other agents and promoters.
  • Maintain accurate event information across ticketing systems and the Troxy website, ensuring copy and assets meet brand guidelines and announcement deadlines.
  • Ensure all seating and standing configurations comply with licensed capacities and internal safety requirements.
  • Ensure all ticket sales channels are pre-approved, compliant and operationally efficient.
  • Monitor sales across all agents, provide regular internal updates and flag issues or opportunities.
  • Support marketing activity by supplying accurate data and ensuring event information is up to date.
  • Promote use of the venue's primary ticketing system to promoters and clients.
  • Maintain accurate records for each event, including sales figures, rebates, invoicing data and settlement information.
  • Provide Event Managers with accurate pre-show ticketing information, including expected attendance and any operational considerations.
  • Keep informed of industry ticketing developments and recommend improvements to processes and customer experience.

Client and Customer Services

  • Assist the Head of Live with venue availability diary management and promoter queries where required.
  • Ensure accessible guest access and companion ticket requests are handled promptly and sensitively.
  • Handle ticketing-related customer queries and escalations in coordination with the wider team.

Box Office Management

  • Recruit, schedule and manage box office, front of house, scanning and usher staff, keeping staffing levels within budget.
  • Lead the box office operation on event days, ensuring the team is properly briefed, staffed and equipped for each show.
  • Work with Event Managers to support smooth front of house delivery and resolve issues on the night.
  • Close and reconcile each event, completing accurate final show settlements for promoters.
  • Work regular evenings, weekends and late finishes as required by the event schedule, ensuring consistent leadership during live operations.

General

  • Be a consummate team player, bringing a positive attitude to everyone who experiences Troxy.
  • Assist in developing and maintaining effective team work within departments and offices of Troxy.
  • Planning activities with other functions and stakeholders within the venue.
  • Provide and promote the highest level of customer service.
  • Continuously seek ways to improve personal, team and business performance.
  • Ensure that all materials and resources are effectively and efficiently utilised to minimise waste and reduce costs.
  • To liaise with the wider team on all aspects of Health and Safety within the venue.
  • Ensure that you comply with all Health and Safety regulations and safe working practice as required by current legislation and the Company's Health and Safety Policy and practices.
  • To attend regular H&S meetings.
  • Undertake any other relevant duties or reasonable request as requested by management.
  • Understand the importance of Equality & Diversity in the work place.

Other

  • Carrying out ad hoc duties when required to.
You'll need to have:
  • Excellent knowledge of ticketing systems.
  • Awareness of the main players in the event ticketing business.
  • Knowledge of the latest technologies in ticketing.
  • Excellent communication skills.
  • Effective administration, time management and organisational skills.
  • Flexibility (varied working hours).
  • Ability to lead and motivate a team.
  • Experienced at labour management and team development.
  • Positive 'can do' attitude, ambitious, great initiative, drive and enthusiasm.
  • Team player who enjoys working in a high achieving environment.
  • A commitment to delivering the best.
  • Creative thinker.
  • Computer literate with strong skills with Word, Excel and Outlook.
  • High energy with the ability to work calmly under pressure.
  • Budget planning skills.
Nice to haves:
  • Basic skills in Photoshop.
  • Social Media customer engagement experience.