Senior Ticketing Manager, FIFA World Cup 2026

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Contract Type:
Fixed-Term Contract (until August 2026)

About The Role
We are seeking an accomplished and highly experienced ticketing professional to lead the strategic planning and operational delivery of ticketing and hospitality services for a flagship FIFA World Cup project. This senior-level role is pivotal in ensuring a seamless, world-class experience for VIPs, sponsors, rights holders, and other invited guests.

Reporting directly to the Account Director, you will work collaboratively with internal teams, client stakeholders, technology providers, and external partners to oversee the end-to-end ticketing journey. This is a fast-paced and high-profile environment, requiring exceptional operational acumen, stakeholder management expertise, and an unwavering commitment to excellence.

Key Responsibilities
Planning

• Assist in the planning and execution of the ticketing and hospitality programme across various stages of the FIFA World Cup project, supporting senior managers in delivering smooth ticketing operations.
• Support client interactions on ticketing-related queries and requests, ensuring accurate and timely responses while following FIFA ticketing guidelines.
• Help implement ticket distribution processes and guest journey plans, ensuring alignment with event standards and client needs.
• Monitor ticketing activities against timelines and milestones, providing updates to senior team members and flagging any issues.
• Work with other event teams - such as accreditation, transport, and hospitality—to support coordinated delivery of ticketing services.
• Assist with tracking ticketing budget expenditures and processing purchase requests,

Ticketing Systems

• Assist with configuring system settings based on requirements.
• Coordinate with ticketing technology providers and vendors to ensure operational tasks and deliverables are met.
• Perform routine system testing after configuration changes.
• Coordinate with vendors for software updates and bug fixes.
• Document system workflows and user guides.
• Provide basic user support and training for internal teams.
• Monitor daily ticket inventory levels and update allocation records.
• Process ticket requests and allocations in the system.
• Track ticket contingencies and flag discrepancies.
• Maintain accurate logs of ticket movements and changes.
• Log and categorize incoming ticket-related issues.
• Escalate unresolved issues promptly to senior staff or tech suppliers. Follow up on escalations to ensure timely resolution.
• Collect and compile ticketing data for routine reports.
• Support the preparation of post-event audit documents.

Onsite Operations

• Assist senior ticketing contacts on-site by managing routine ticket checks and supporting guest services during tournament.
• Help communicate operational changes to venue teams and assist in implementing updates as directed.
• Attend cross-functional meetings to observe and take notes, reporting any ticketing-related issues to senior staff.
• Follow established contingency plans for handling technical glitches, ticketing adjustments, or access issues; escalate unresolved problems to senior team members.
• Support the management of ticketing support teams during emergencies by executing predefined tasks and ensuring guest queries are routed correctly.
• Support with post-event reporting, helping compile reports on ticketing operations and feedback.

Skills And Experience You Need

• Proven track record of managing complex ticketing programmes for major international sporting events (FIFA, UEFA, Olympics preferred).
• Deep knowledge of ticketing platforms and CRM tools. Familiarity with FIFA ticketing policies, compliance frameworks, and guest access protocols.
• Exceptional stakeholder management and client communication skills.
• Strong analytical, budgeting, and reporting capabilities.
• Ability to thrive in high-pressure, fast-paced environments.
• Experience working across global teams and multicultural environments.
• Proven ability to operate effectively across international teams and time zones; experience with UK and global markets is advantageous.
• Strong proficiency in Microsoft Office, especially Excel and PowerPoint for data tracking and reporting.
• Highly detail-oriented, proactive, and solutions-driven.
• Willingness to travel internationally and work extended hours during key tournament phases.

Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.