Claims Handler

Claims Handler / In-Hire Monitoring Handler / Recoveries Handler

Chester (Hybrid)

£25,000 per annum

Monday to Friday, 9:00am – 5:30pm

Do you have a keen eye for assessing liability and a passion for delivering exceptional customer service? At Proximo, the UK's leading provider of specialist and adapted replacement vehicles, we're committed to keeping people on the move. When vehicles are out of action, we provide replacement vehicles to ensure our customers maintain their independence and mobility.

We're expanding our Credit Hire Division and currently have exciting opportunities for Claims Handlers, In-Hire Monitoring Handlers, and Recoveries Handlers to join our growing team. During the recruitment process, we'll consider your skills and experience to identify the role that best suits you.

What will you be doing?

Depending on your role, you'll be involved in different stages of the claims and credit hire journey — from assessing liability and supporting customers through their claim, to recovering charges or managing active hire cases. This is a fast-paced, collaborative environment, perfect for individuals who are driven, analytical, and enjoy problem-solving.

As a Claims Handler, you will:

• Process accident claims efficiently and accurately.
• Investigate both fault and non-fault accidents to determine liability.
• Liaise with insurers and engineers to resolve queries.
• Deliver excellent customer service through effective communication and empathy.

As a Recoveries Handler, you will:

• Manage the recovery of credit hire charges.
• Negotiate settlements with third-party insurers.
• Ensure timely and accurate claim resolutions.

As an In-Hire Monitoring Handler, you will:

• Oversee active hire claims.
• Manage vehicle repairs or total loss processes.
• Maintain regular contact with insurers and customers to ensure smooth progress.

All roles require strong attention to detail, proactive communication, and a commitment to delivering a first-class customer experience.

Why join Proximo?

As an Investors in People GOLD accredited employer and proud Inclusive Employers Group member, we invest heavily in our people. You'll receive full training, access to cutting-edge tools, and ongoing development opportunities to help you grow and succeed.

What we offer

• 25 days holiday (plus bank holidays and your birthday off)
• Hybrid working after 3-month probation
• Private healthcare plan via Medicash (optical, dental, physiotherapy, etc.)
• Enhanced maternity and paternity leave
• Events throughout the year with a not to be missed end of year party
• Health and wellbeing programme
• Tech Scheme and Retail Cashback Scheme
• Cycle to Work Scheme
• Service Reward Scheme

Before you go...

For Proximo, having a friendly, diverse, and inclusive atmosphere is crucial to achieving our best-in-class goal. When everyone feels free to be their best selves at work, Proximo thrives. We want our people base to match the variety of our customer base. While we strive to maintain a culture where employees feel appreciated and valued for their individual potential, we celebrate diversity. Our dedication to diversity is authentic, continuously developing, and top-down driven. Proximo takes great satisfaction in being open to everyone. No matter your gender, sexual orientation, disability, race, marital status, ethnicity, religion, or social class, we encourage you to apply. We support diverse workplaces where our employees may always give and display their best selves.

We'd love to hear from you if you need flexibility in time, locations, or ways you do your job. Additionally, we want to make sure you receive help during the application process so you can give it your all. Please indicate on your application form if you need any reasonable adjustments made during the application process.