Claims Handler

2 weeks ago

Wallasey Wirral CH RH United Kingdom Auger Full time £25,020 - £28,515 per year

We're looking for a Claims Handler
to join the Auger Team, based at our Head Office in Wallasey. Our total package is worth £28,515.75

About Auger

We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers. 95% of our people say they feel valued, and 81% rate us 8+ when asked how likely they are to recommend Auger as a workplace. That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers.

Financials

  • Starting Salary - £25,020.75 
  • Annual Bonus – approx. £2000 - £2500 
  • (pro-rata'd accordingly if part time)
  • 5.5% Pension Contribution 

Working Hours

  • Full Time – 37.5hrs per week
  • Compressed working arrangement, improving work-life balance and giving you an additional 20 long weekends a year

Leave

  • 22 Days Annual Leave + 8 Bank Holidays
  • AL increases to 25 days within 5 years' service
  • Enhanced bereavement, sickness and maternity / paternity leave

Benefits

  • Health Plan with cashback for many services including dentist, optician & physio for you and your children, as well as access to a 24-Hour GP & gym discounts
  • 2 company-wide events per year & regular team socials
  • A focus on training, development & career progression
  • £1000 for successful employee referrals
  • A modern, social office environment & facilities
  • Access to discounted Mortgage & Insurance Services

The Role

  • Handle the technical & customer service aspects of drainage, watermains & subsidence insurance claims
  • Ensure claims are handled promptly and cost effectively, whilst maintaining excellent customer care and communication
  • Assess the liability of claims, and create proposals and quotes for our on-site works

What skills are we looking for?

  • Excellent verbal and written communication, enabling you to convey information clearly and professionally
  • A capable multi-tasker, who can handle inbound phone calls, take notes and complete follow up actions, without compromising on quality
  • A passion for customer care and an empathetic approach
  • Strong teamwork attributes and a desire to help colleagues
  • Ability to adapt your approach to suit different customer circumstances, and think quickly to resolve their problems calmly
  • Good organisational abilities and attention to detail

You'll be a great fit for Auger if:

  • You are great at caring for customers
  • You are confident in finding solutions and overcoming unforeseen challenges
  • You take pride in the high standard of your work
  • You are enthusiastic, self-motivated and like to take ownership
  • You are looking for a stable place to build a long-term career
  • You have a clear DBS

Our interview process

  • Stage 1 - Short 15 min phone call with our HR team
  • Stage 2 - Interview with management at our HQ

For further information, please visit our website;

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