Claims Handler
2 weeks ago
**Motor Claims Handler**
**Chester**
**£25,000**
**Do you have experience delivering exceptional customer service?**
Complete Vehicle Support is a specialist accident and repair management business. When vehicles are out of action, we step in to provide replacements, ensuring our customers maintain their independence and mobility.
We are now on the lookout for customer service advisors, preferably experienced working with claims or within logistics, to join us during an exciting period of expansion. You’ll be a vital point of contact with our customers, working with motor manufacturers and third-party claim administrators to deliver high-quality, timely repairs to our customers.
**What will you be doing?**
**Key Responsibilities**:
- Manage end-to-end motor claims repair cases from initial report to completion.
- Work closely with fleet work providers, clients, and repairers to ensure timely and efficient repairs.
- Research and select suitable repairers from CVS’ vast repair network based on specific customer needs.
- Update and maintain a bespoke case management system with detailed progress reports.
- Liaise with insurers and engineers to address liability queries and recover costs.
- Provide excellent customer service through effective communication and problem solving.
- Adhere to strict service level agreements and timelines.
**Salary and Benefits**
- Starting salary of £25,000
- 25 Days Holiday, no working on Bank Holidays, plus your birthday off
- Hybrid working after 3 months of probation
- Dedicated healthcare plan including optical, dentistry and physiotherapy
- Summer and Christmas company events
- Enhanced Paternity and Maternity leave
- Health and Wellbeing programme
- Life insurance
- Retail Cashback Scheme
- Service Reward Scheme
- Cycle to Work Scheme
**Before you go...**
- For Proximo, having a friendly, diverse, and inclusive atmosphere is crucial to achieving our best-in-class goal. When everyone feels free to be their best selves at work, Proximo thrives. We want our people base to match the variety of our customer base. While we strive to maintain a culture where employees feel appreciated and valued for their individual potential, we celebrate diversity. Our dedication to diversity is authentic, continuously developing, and top-down driven. Proximo takes great satisfaction in being open to everyone. No matter your gender, sexual orientation, disability, race, marital status, ethnicity, religion, or social class, we encourage you to apply. We support diverse workplaces where our employees may always give and display their best selves._
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