Remote Monitoring Specialist

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
Together, we keep everyday life moving to build a better tomorrow.
We are now looking for a Remote Monitoring Specialist to advise our customers and dealers to improve equipment efficiency and reduce operational costs. You will be responsible for monitoring and analyzing incoming alerts and supporting data related to equipment. In this role you will be monitoring and diagnosing errors related to the elements of condition monitoring. The findings and diagnostics are communicated to technical helpdesk and field technicians, who proactively provide solutions and recommendations to customers.

We are looking for someone based in the
West Cheshire area, UK.
Main Tasks And Responsibilities

• Perform remote monitoring of equipment alerts for customers equipment fleet as well as remote diagnostics of errors
• Communicate and collaborate with technical helpdesk and field technicians
• Continuous build-up and maintenance of the knowledge database
• Gather knowledge and information from the frontlines and help them to be successful with new digital ways of working and innovative remote maintenance
• Perform first-level diagnostics, recommend corrective actions, and escalate to technicians to improve the uptime of equipment
• Provide input and learnings to the data science team responsible for creating and maintaining predictive algorithms
• Track, aggregate, correlate and analyze equipment KPIs (uptime, efficiency, performance trends, safety alert)
• Track and manage recommendations from creation to close and provide customers detail on outstanding, closed, and completed recommendations showcasing the value received
• Contribute to continuous improvement of monitoring processes, alarm thresholds, and reporting.

What You'll Need To Succeed

• Bachelor degree in mechanical/ electrical engineering, system engineering, sustainability or similar field
• Very strong experience and background in similar fields & role: maintenance services in an industrial mechanical engineering equipment fields
• Strong experience in heavy machinery (or automotive/lorry) maintenance diagnostic and problem solving
• Understanding of reading and interpreting mechanical, hydraulic and electrical schematics
• Working in a similar environment in control rooms, monitoring centres or NOC is an advantage
• Proficient with interpreting results from complex technical analyses and present results in a form that is understood and actionable by operations, product or marketing stakeholders
• Excellent communication skills (written and verbal), with a real team player mindset
• Fluency in English (both written & verbal) is a must.

You will be part of
We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

Interested to join?
If you are excited about this opportunity, please submit your application with your CV in English by We process applications on an ongoing basis, and the position may be filled before the deadline. We look forward to hearing from you

Please note that the recruitment process for this position is coordinated by our HR team part of Hiab Business Services based in Bulgaria.

*Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiab's equipment.

As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company's continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people. *