Operations Manager

Job purpose

As Operations Manager you will lead your area through people to drive an industry-leading craft product and customer experience that delivers brand loyalty and results. You will be a leader showing an uncompromising approach to delivering our purpose and values in your day to day, and strategic planning, prioritise for the longer term, to bring a vision to your area, whilst remaining connected to the bigger picture.

This is based in the South West London area

.

KEY RESPONSIBILIT

IES

Leading with DRIVE you w

• ill:Set direction by building on previous successes, establishing the way forward, and setting impactful ways of working in your a
• rea.Motivate and engage your team and managers by communicating the shared vision and common goals, delving into a deeper understanding of how each role in the Bakery can impact resu
• lts.Set your own objectives for the area, to drive LFL improvement, identifying opportunities for efficiency and productivity, whilst ensuring we remain true to our purpose, and our love for bak
• ing.Play a part in the bigger picture, by developing and executing brand-wide initiatives, and leading change by winning hearts and mi

nds.

Leading to DEL

• IVER:Be an advocate for change, planning, prioritizing, and logically approaching business challenges, to inspire agility to the changing m
• arketHave a finger on the pulse of the market and industry trends, taking a logical approach to reviewing the data and identifying opportunities to grow sales whilst adjusting your controls for the business n
• eeds.Plan collaboratively with your team breaking down larger business goals into deliverables by day/week/month/quarter, and
• year.Be a guardian of the GAIL's brand, driving uncompromising compliance in standards, health and safety, and brand qua

lity.

Leading through P

• EOPLE:Be a Guru, having an exceptional way of connecting with your team, working to develop individuals to grow in capability and Rise with G
• AIL's.See people as your craft, taking care of every individual, each step of the way through listening, seeking to understand the whole person, and connecting with their ambitions to motivate them to be the best and happiest they c
• an be.Support, encourage and challenge people to improve performance through candid and regular feedback. Understanding the need for informal and formal processes, working closely with the people partners to ensure a fair and consistent approach to performance and capability manag
• ement.Attract the best talent, through delivering an exceptional candidate experience in your area, showing care, and diligence to our recruitment and onboarding processes, and collaborating with your managers and the talent team to build our team of future le

aders.

Leading with

• VISION:Show a progressive and transformative leadership style, always reminding yourself of the core values of GAIL's, and working to engage your team to the long-ter
• m plan.Remain open-minded to innovative ideas, collaborating cross-functionally, to deliver new initiatives into your bakeries, as seamlessly as possible, by communicating the why to your managers an
• d team.Influence upwards, challenging when you feel something isn't right, in an open, authentic, and courageo
• us way.Be a facilitator to move decisions forward for the best of the business and it's

people.

And you the missing ingred

• ient....Strong leadership skills, the ability to inspire and motivate a team, delegating and providing
• support.Able to demonstrate a track record of developing people with a people first a
• pproach.A relationship builder with a passion for people, able to engage in multiple projects and build relationships with various stakeholders across depa
• rtments.Area management experience in food retail or hosp
• itality.Experience of opening new sites or
• stores.The ability to understand the detail whilst also thinking strate
• gically.A problem solver who is comfortable making decisions using their own ini
• tiative.Superb organisational skills and priorit
• ization.Highly adaptable and re

sponsive

What

• we offerFree food and drink whe
• n working50% off food and drink when no
• t working33 day
• s holidayPensi
• on SchemeDiscounts and Savings from high-street retailers and re
• staurants24 hour G
• P serviceCycle to wo
• rk schemeTwice yearly p
• ay reviewDevelopment programmes for you to RISE wi

th GAIL's