Operations Executive

As a Operations Executive, you'll be the unsung hero behind the scenes, ensuring our clients' holidays go off without a hitch. You'll handle a variety of admin tasks, from cross checking bookings to preparing travel documents and resolving issues. No two days are the same, so adaptability and a keen eye for detail are key.

This is an exciting opportunity to join our growing Client Care Team as we celebrate our 12th year of crafting unforgettable journeys. Whether you're ensuring the client has all their final documents for their dream trip or liaising with suppliers to iron out the details, you'll play a vital role in delivering exceptional service.

Key Responsibilities

Booking Support:

Cross-checking bookings and invoices against travel itineraries.

Work closely with sales consultants to resolve booking confirmation issues.

Ticketing flight and handle airline schedule changes.

Client and Supplier Interaction:

Respond to holiday-related queries from clients and agents via email.

Liaise with suppliers and partners to ensure all final travel arrangements are correct and in place.

Documentation and Systems:

Prepare and send travel documents at the time of booking and before travel.

Help maintain accurate product details and rates in the booking system.

Maintain your knowledge of all systems within the business to keep up to date on the best ways to support your Sales Team colleagues and clients alike.

General Admin:

Handle varied administrative tasks as needed to support the team.

Pay meticulous attention to detail in every aspect of your work.

About You

You're the perfect fit if you:

·       Have experience in Latin American travel industry and understand the intricacies of the continent.

·       Are passionate about delivering exceptional customer care and building genuine relationships with clients.

·       Pay close attention to detail and thrive on accuracy in all aspects of your work.

·       Are adaptable and comfortable with taking on a wide variety of tasks as they arise.

·       Can proactively anticipate needs, staying one step ahead to ensure a smooth experience for both our clients and your team members.

About Us

Latin Routes is no ordinary tour operator. What began in a small office above a pizza shop has grown into one of the UK's leading and award-winning specialists in travel to Latin America. Today, we're proud to create Truly Individual Holidays tailored to each client. Our passionate team of Travel Specialists use their first-hand knowledge and love of Latin America to design unforgettable journeys and help every traveller plan the trip of a lifetime.

The Details

The role is offered on a hybrid basis, working from the office in Kingston Upon Thames on Tuesdays and Thursdays. This enables the team to be together for collaboration and support; there is a bright and vibrant atmosphere in our office and the team regularly socialise both at company events and informally. For the other days you are welcome to choose whether you work from the office or at home and currently the majority of the team choose to work from home on those days.

The hours are 42.5 per week, predominantly Monday-Friday. Shifts during the week will be 9am – 5:30pm, with 45 minutes for lunch. There may be the occasional requirement to flex the working times in order to manage workload or responses from overseas partners. In return you will receive a competitive basic salary and employees will also receive holiday and a generous company discount for personal trips.

Day in the Life of an Client Care Executive 

9:00 :
Grab your coffee and start the day by checking emails. You'll respond to client queries, finalise bookings, and handle any urgent requests from suppliers.

9;15
: Time to check in with the team Let's share our top focuses for the day, share any updates, discuss priorities, and highlight any challenges your team could support you with.

10:30 :
Handle flight schedule changes or manage airline queues, ensuring every client's journey stays on track.

12:00 :
Confirm travel arrangements and cross-check invoices with itineraries. Any discrepancies? You'll work with the sales consultant to resolve them quickly.

13:00 :
Lunch break Whether it's catching up with colleagues in the Rainforest Room or taking a stroll, recharge for the afternoon.

14:00:
Prepare travel documents for upcoming client trips. This might involve double-checking flight details or liaising with suppliers to confirm arrangements.

15:30:
Update the booking system with new rates or product details, keeping everything accurate and up to date.

16:30:
Wrap up the day by tackling any last-minute admin tasks, updating your to-do list, and reflecting on the small wins that made a difference for clients and colleagues.

Our Vision & Mission

'To be recognised as the best in what we do, by all those involved – our customers, our employees, and our partners'

We understand that true success comes from nurturing the people and environments behind the business, as well as those in front of it. It's for this reason that we have clear company values that underpin everything that we do as a business, and how we act as an employer. Each of our five core values has its own team, made up of employees from across the company, and led by an appointed Value Ambassador. These teams are responsible for ensuring their value is consistently upheld and interwoven into everything we do: through actions, activities, policies and other efforts, which are regularly monitored, changed and adapted according to our ever-evolving needs.