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Trade Counter Advisor
2 weeks ago
Are you looking for an exciting opportunity, working within a unique retail environment for a market leading business? Arco have a fantastic opportunity for a full time Trade Counter Advisor to join the team, working from our store in Bury St Edmunds. As a Trade Counter Advisor you will deliver high levels of customer service, and actively drive sales activity, improving customer loyalty and growing Arco's profitability.
The Trade Counter Advisor role is a full time position, Monday to Friday with Saturday morning on a rota basis, working a total of 40 hours per week.
Please be aware - You will need a Full Driving Licence
Don't worry if you don't know much about the health and safety industry or personal protective equipment (PPE), as we'll teach you all there is to know, and provide you with a platform to learn, develop and grow.
Key responsibilities include:
- Providing high levels of customer service and build strong customer relationships
- Supporting with opening accounts, providing quotations and customer account management
- Driving sales through customer calling, leaflet distribution and other sales activity
- Managing cash in line with company policies and procedures including cashing up, processing refunds and supporting with the banking collection
- Following merchandising principles, including pricing, campaign set ups and ensuring product displays are well maintained.
- Assisting with control of stock, including processing of deliveries, click and collect and actioning weekly stock counts.
- Supporting Branch operations including stock preparation, stock management and restocking of customer sites (where required)
- Complying with and being an advocate for Health & Safety and Security at all times
On top of working for the UK's leading integrated health and safety experts, you'll also receive:
- A starting salary of £26,208 plus bonus
- 32 days holiday inclusive of bank holidays which rises with service, plus the option to purchase up to 5 more days each calendar year
- 2 fully paid Community Volunteering days every year
- An excellent pension (up to 8% Arco contribution) and x4 Life Assurance scheme
- A huge range of discounts to help with cost of living via Perkbox plus Employee Discount on Arco products
- Free, 24-hour access to our Employee Assistance Programme
- Health Cash Plan where we'll reimburse up to 100% of everyday healthcare costs
- Access to our Learning Management System, to support your personal and career development
- Long-term service awards – we're proud to have employees who have worked for us for 40 years
About you
The ideal Trade Counter Advisor will be/have:
- Experience of working face to face with customers, preferably in a retail environment
- Experience of sales, either over the phone or face to face
- Strong IT skills; Microsoft Word, Excel etc. and the ability to learn new software
- Driving licence is essential
With a 140-year legacy, Arco are recognised as the UK's leading safety experts. As the only integrated safety products and services business, our size, scale and reputation in the sector are why we have such an impressive portfolio of accounts and customers. We're the expert safety partner with a unique mix of specialist expertise and practical real-life industry knowledge.
We are now on a transformation journey to become more profitable and sustainable, with investment into our growing business to help achieve this. This is an exciting and demanding time for the business. There is opportunity to shape and challenge the transformation journey and future growth, while balance the pressure to deliver sales growth and financial targets that are necessary to support the future growth. Our behaviours; Care, Collaborate, Perform and Deliver, are embedded within our culture, to drive performance and ensure we succeed together and are rewarded for that shared success. Because It's on us. To deliver. Together.
Diversity and Inclusion at Arco means understanding everyone's views and giving colleagues a sense of belonging. We respect and value individuals for their unique skills, experiences and ideas; to ensure we can be at our best. By creating a supportive and inclusive environment we will be an organisation able to drive our strategic goals, attracting and developing great people to be a more profitable and sustainable business for generations to come.
Be Safe, Be Yourself, Be Your Best.
