Occupational Health Administrator

Job Title: Occupational Health Administrator

Location: On-site at R-Health, 98 Burnt Oak Broadway, Edgware, London

Hours: 30 hours per week — Monday to Friday, 10:00 am to 4:00 pm (including 30 minute lunch)

Employment Type: Permanent, subject to a 3-month probationary period

Security Requirement: High-level police vetting required

About Us

R-Health is a dedicated occupational health provider offering comprehensive services to employers and employees alike. We pride ourselves on delivering professional, efficient, and confidential administrative support that underpins excellent clinical delivery. We are now seeking an experienced Occupational Health Administrator to join our team five days a week on site.

Key Responsibilities

• Act as first point of contact for patients (employees) and client organisations (employers), dealing with general enquiries in person, by telephone and email.
• Manage appointment booking
• Maintain and update electronic diaries/appointment systems for clinicians and occupational health advisors.
• Format and prepare reports for clients and clinicians, including correspondence, management reports and statistical summaries.
• Collate, process and format data for occupational health records ensuring accuracy, confidentiality and compliance with data-protection requirements.
• Respond to queries from patients/employees and employers about service delivery, follow-up actions, status of referrals, waiting times etc.
• Manage reception and telephone responsibilities: answer calls, take messages, forward appropriately and retrieve voicemail.
• Maintain paper and electronic filing systems, scanning, archiving, tracking physical files and ensuring correct version control.
• Support the occupational health team with general administrative tasks as required: equipment/consumables stock-checking, stationery ordering, liaising with external specialists, resolving administrative issues.
• Prioritise workloads to meet service level agreements and ensure timely delivery of admin tasks.
• Ensure professional, courteous representation of R-Health at all times, acting within confidentiality boundaries and upholding high standards of service.

Person Specification / Skills & Experience

Essential:

• Excellent spoken and written English.
• Strong IT skills, including proficiency in Microsoft Office tools: Word, Excel, Outlook.
• Ability to produce well‐formatted documents, reports and correspondence.
• Excellent organisational skills with high attention to detail and accuracy.
• Ability to deal with multiple tasks, prioritise work under pressure, and work to deadlines.
• A professional telephone manner and strong interpersonal skills when dealing with patients, employers and internal stakeholders.
• Understands the need for confidentiality of health and personal data, and able to act with discretion.

Desirable:

• Experience of using occupational health software or database systems.
• Knowledge of health surveillance scheduling or occupational health processes.
• Awareness of client‐service mindset in a corporate/healthcare environment.
• Experience of generating management reports/statistical summaries.
• Previous experience of working in an occupational health setting (or general health/medical administration) is highly preferable.

Security Requirement:

• The role requires high-level police vetting clearance before commencement.

What We Offer

• Permanent role with 30 hours per week, Monday to Friday (10:00–16:00) on‐site in Edgware.
• Competitive salary (details to be discussed during interview).
• Pension scheme enrolment (as per statutory requirements).
• National Insurance contributions as per UK employment law.
• 3-month probation period during which performance will be reviewed.
• Opportunity to work in a supportive occupational health team environment and develop your administrative career in OH services.

How to Apply

Please submit your CV and a covering letter outlining how your experience meets the person specification. We particularly welcome applications from candidates who have previous occupational health administration experience and are comfortable working in a fast‐paced clinical support environment.

Closing date: 16/11/2025

Start date: As soon as possible (subject to vetting and checks)

We look forward to receiving your application and hope you will join the R-Health team in delivering first-class occupational health administrative support.

Job Types: Full-time, Permanent

Pay: £24,000.00-£30,000.00 per year

Benefits:

• Casual dress

Work Location: In person