Part-time Hotel Receptionist

2 weeks ago


Folkestone CT EF, United Kingdom -0d87-4248-95a4-0fcb73cbecf6 Full time £24,600 - £25,920 per year

The View Hotel Folkestone is a boutique style 46 bedroom hotel, perfectly situated on the Leas in Folkestone.

Recently became a member of Radisson Individuals.

Offering stunning views and fantastic service, we are a family owned and operated hotel, bar and restaurant.

We are looking for a dedicated and personable individual to join our experienced reception team. Must be friendly, hard working and have a passion for great customer service.

Shifts could be either early or late shifts - 7am - 3pm or 3pm -11pm

Duties include but are not limited to:

  • Using our Radisson Property Management Software on a daily basis.
  • To prepare all necessary documents for guest arrival and departure.
  • Respond to a wide range of guest requests and promote hotel facilities
  • Manage invoicing payments and cash operations during the shift
  • Ensure application of the hotel's safety and security regulations.
  • Ensure the safety of people and property in the hotel.
  • Greet guests upon arrival and provide a warm welcome
  • Complete all relevant fire safety checks
  • Complete security walks to ensure all exits are secure, and all hotel floors are safe.
  • Some cleaning tasks required e.g sweeping and mopping public area floors/breakfast buffet setup etc.
  • Bar service for in house guests
  • Check guests in and out efficiently, handling all transactions accurately
  • Answer phone calls and assist with guest inquiries and reservations
  • Handle guest requests promptly and professionally
  • Maintain a tidy and organised reception area
  • Assist with administrative tasks as needed

Skills:

  • Previous experience in a hotel or hospitality environment
  • Excellent communication and interpersonal skills
  • Strong phone etiquette and customer service skills
  • Ability to multitask and work well under pressure

  • Ability to manage your own time and work independently to complete tasks.

Job Types: Part-time, Permanent

Pay: £12.30 per hour

Expected hours: No less than 16 per week

Benefits:

  • Discounted or free food
  • Employee discount

Ability to commute/relocate:

  • Folkestone CT20 2EF: reliably commute or plan to relocate before starting work (required)

Experience:

  • Hotel Reception: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person


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