Inside Sales Coordinator

Job Summary:

As an Inside Sales Coordinator, you will be responsible for developing long-term relationships with customers and overseeing sales.

You will work to satisfy customers' needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You will have excellent communication and negotiation skills and be customer service oriented.

Ultimately, you should be able to grow our business by building successful, long-term client relationships with a key focus on delivering high standards of customer service and upselling.

Responsibilities:

• Completion of RFQ's from customers
• Negotiating with customers regarding pricing/leadtime for orders
• Processing customer orders
• Progressing any customer queries regarding outstanding orders
• Facilitating business reviews with customers
• Maintain regular customer engagement
• Ensuring the system is updated using active price management including margins
• Analysis of customer schedules to ensure stock availability
• Obtaining up to date forecast information for key customers
• Monthly sales forecasting analysis on key accounts
• Creation of commercial invoices and supporting of customer declarations
• Resolving empty bin queries by liaising with customer & purchasing department
• Regular reviews of any invoice exceptions
• Co-ordinate activities with any quality concerns raised by our customers
• Support and collaborate with AR/AP to resolve invoice discrepancies
• Liaise with Warehouse operations to ensure timely fulfilment of customer orders
• Generate customers KPI's as required
• Any other duties as required by management

Requirements:

• Developing long-term relationships with customers
• Provide fantastic customer service
• Swift at handling queries
• Excellent communication and negotiation skills
• Proficient in oral, written, and mathematical skills
• Experience of Microsoft Office package including Excel

Our Values:

Do The Right Thing and we will succeed: We insist on honest and ethical behavior; We treat others respectfully; Our actions are underlined with high integrity; We partner with others who hold these same values.

Go One Better to achieve greatness: We strive to do our best every day; We are curious and seek alternative viewpoints; We value innovation to deliver long-term success; We will not accept the status quo and tirelessly seek to improve.

Customer First balanced with Company results: We serve our customers with a sense of urgency; We strive to anticipate our customer's needs; We work with our customers to ensure we are providing them the best solutions they value; We help to deliver the long-term success of our company.

WE DO what we say: We seek clarity and understanding; We follow through on our commitments; We respectfully challenge and collaborate to achieve mutual success; Once we agree, we move forward and make no excuses.

Together we win: We respect and value each other's thoughts and opinions; We make the time to develop meaningful relationships; We seek new opportunities to continuously learn: We never miss an opportunity to bring out the best in others.

Make a career at SUPPLY TECHNOLOGIES:

• Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution.

NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Supply Technologies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.