Operations & Facilities Co-ordinator

** Previous applicants need not apply. Please include a covering letter with your application, explaining how you would be suited to this role, as well as the skills and knowledge you would bring. Applications without a covering letter will not be considered. **

Summary:

We are looking for a proactive and organised Operations & Facilities Co-ordinator, to manage and ensure best use of our buildings, fleet vehicles and facilities.

About the role:

Based from our Truro office (but with frequent travel to our other offices throughout the South West, including occasional overnight stays), our Operations & Facilities Co-ordinator will manage multiple sites, liaising with tenants, landlords and suppliers to ensure best use of resources and site compliance with Health & Safety legislation. The role involves working closely with other departments, planning required changes and managing associated budgets, and reviewing and implementing company processes.

Working as part of a high-performing team, you'll be responsible for:

• Line management of Facilities Team members.
• Prioritising, planning and updating records of maintenance and repair across all sites.
• Managing the company's fleet of vehicles, and associated maintenance requirements.
• Producing monthly reports to update stakeholders on budgets and projects.
• Carrying out ongoing analysis of facilities, liaising with heads of departments to ensure best use of resources.
• Producing project plans, liaising with stakeholders and seeing plans through to completion.
• Building and maintaining good working relationships with suppliers, business partners and tenants.
• Managing the Facilities and Operations mail inbox, dealing with queries and messages.
• Ensuring Health & Safety requirements are met across our offices, maintaining a regular programme of review.
• Contributing to associated projects across the business.
• Maintaining consideration of environmental and sustainability matters in planning and working practices.

Skills and Experience:

• Experience of managing multiple sites and resource planning.
• Strong organisational and co-ordination skills.
• Awareness of procedures, regulatory and compliance responsibilities, particularly in respect of Health & Safety.
• Strong time management skills and attention to detail.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a keenness to offer support.
• Ability to build and maintain positive internal and external relationships.
• Working knowledge of IT and data systems, including Microsoft Office/Teams.
• Awareness of environmental and sustainable practices.
• Ability to manage own workload and use initiative, whilst working in line with policies and procedures.

Additional Information

Founded by a group of farmers in 1903 to provide cost effective insurance to the community, Cornish Mutual is now one of the leading South West insurance providers. As a mutual, we are a Member-owned business, run for the benefit of our Members (customers) - we don't have shareholders. Our success is down to our people and our Members – both are at the heart of everything we do.

As an employer we offer a culture that is open and honest and we are supportive and collaborative, to empower individuals to deliver the best outcomes and develop in their careers. Our growth plans are ambitious, and we are looking for passionate people that can help us continue building relationships, supporting each other and that of our communities.

We value all our employees and offer a number of benefits including:

• 35-hour week, supporting a great work life balance
• Private medical insurance and income protection cover
• 24 days' holiday, increasing to 28 days per year with length of service (plus bank holidays). Plus, the option to 'buy' an extra 5 days per year (after a qualifying period).
• Comprehensive induction programme, excellent learning and development opportunities including professional memberships and relevant qualifications.
• Up to 25% discount on selected Cornish Mutual insurance products and access to our exclusive Member discounts on other everyday essentials
• Company events to support social wellbeing.

And many more

Please write to us detailing how your skills and experience match what we are searching for and why you have chosen to apply for this role. If you would like to include your salary expectations, please do so.

We fill our vacancies as soon as we find people who fit our culture and meet the skills requirements. This means that whilst we may advertise with a closing date, we may offer the role to someone before that date, so we recommend that you apply as soon as possible.

We take our data privacy responsibilities seriously. Full details of how we'll handle and store your information can be found in our Candidate Privacy Notice or in print on request.

We encourage direct applications and only work with carefully selected recruitment partners. We advise that if you are contacted by any agency and wish to verify that a source is legitimate, please contact before sharing any personal information. We never accept unsolicited applications from agencies.

Job Types: Full-time, Permanent

Pay: £30,000.00-£32,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• Private medical insurance
• Sick pay
• Work from home

Education:

• GCSE or equivalent (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Application deadline: 25/11/2025