Property Manager

Property Manager – Join Our Award-Winning Truro Office

Are you an organised, detail-driven superstar with at least one year's property management experience under your belt?

We have had a very sucessful year and so we are looking for someone to join our already busy team as the business grows and so you would be working alongside our existing property team.

About the Role

As our new Property Manager, you'll be at the very heart of our busy, successful lettings and estate agency. This isn't just filing and answering phones – you'll be:

• Deliver the high service standards expected by Martin & Co
• Respond to all enquiries promptly, courteously, and professionally
• Proactively manage the property portfolio to maximise client satisfaction and retention
• Oversee tenancy renewals, negotiating terms in the best interests of clients
• Manage end-of-tenancy processes, including deposit negotiations and dispute resolution
• Address new maintenance reports within agreed timescales
• Provide clear and accurate advice to landlords and tenants
• Operate within the Housing Acts, lettings legislation, and industry regulations
• Maintain compliance with all relevant regulatory bodies

What We're Looking For

• Minimum 1 year lettings experience (essential – sorry, no exceptions)
• IT literate – Word is a must, Excel is a big plus
• Knowledge of estate agency software (ideally Jupix)
• Highly organised with impeccable attention to detail
• Able to work under pressure
• Good telephone and people skills
• A true team player with a positive attitude
• Drivers licence helpful but not essential as this is an office based role
• And, importantly… a great sense of humour. We're a busy office, but we like to laugh while we work

The Details

• Full-time: Monday to Friday, 08:45am – 17:30pm
• Occasional Saturdays but not a regular part of the role
• Some requirement to handle out of office hours emergency calls again on a rota basis
• Salary: £28,000-£30,000
• Benefits: Company pension+ regular company events

Why Join Us?

We're not your typical estate and lettings agency. At Martin & Co Truro, we combine professionalism with personality. Yes, it's a demanding role – but if you're the type of person who thrives under pressure and loves being part of a supportive, fun team, you'll feel right at home.

Think You're The One?

This isn't just a job – it's a chance to grow your career in property, surrounded by people who will challenge and support you every step of the way.

Apply today and tell us why you're the perfect fit.

Warning: This job isn't for everyone. If you don't like pressure, organisation, or the occasional office laugh – best to scroll on.

Work remotely

• No

Duties:

• Manage the property portfolio in order to maximize office income including the retention of properties and clients.
• Manage all property maintenance issues.
• Liaise with Landlords and negotiate with contractors for works to be carried out on properties.
• Arrange inventories, gas safety certificates, EPC's and all other legal documentation to ensure that all managed properties comply with current legislation.
• Ensure that all managed properties comply with current legislation with regards to: gas safety, fire and furnishings, electrical safety, HMO's, non-resident landlords.
• Liaise with independent inventory company and front office staff to ensure a smooth check in/out process.
• Arrange and carry out property inspections including reporting findings to the Landlord and arranging remedial works and/or follow up visits if required.
• Manage all tenancy renewals and secure renewal fees from Landlords and Tenants (where applicable).
• Deal with complaints from Landlords and Tenants.
• Handle deposit dispute negotiations.
• Chase overdue rental payments.
• Handle all correspondence with landlord's post tenancy start date.
• Ensure all data is entered correctly into the Property Management system to guarantee continuity of filing systems.
• Complete property management notes to track progress of maintenance issues.
• Notify utility companies of all new tenants and change of occupants including the forwarding of all meter readings.
• Deal with general maintenance issues promptly with relation to the existing managed portfolio.
• Monitor contractors' performance and approve invoices received for onward payment by the accounts department.
• Ensure all suppliers have the required professional memberships and correct insurances in place.
• Arrange repairs in order of priority and in accordance with our terms of business and ensure strong and prompt communication with landlords is maintained.
• Monitor the progress of all maintenance issues, up to the point of payment of the suppliers invoice to ensure all works have been satisfactorily completed.
• Manage the property diary system to ensure all reminders, gas safety inspections, management visits and tenancy renewals are completed on time.
• Handle any overflow business with regards to call handling, viewings, booking appointments etc.
• Ensure that you are fully aware of and comply with all regulations for General Data Protection & Anti Money Laundering.
• Informing your Line Manager of any ideas which may improve performance and efficiency.
• From time to time perform duties outside of this job description reasonably requested of you.
• Demonstrate high standards of professionalism at all times.

Job Types: Full-time, Permanent

Pay: £28,000.00-£30,000.00 per year

Application question(s):

• If you dont have previous experience, are you willing to study in your own time to gain knowledge or professional qualification?
• How would you rate your IT skills - poor, good, great, expert?

Licence/Certification:

• Driving License (required)

Willingness to travel:

• 25% (preferred)

Work Location: In person