Debt Collection Officer

2 weeks ago


Manchester, United Kingdom GEDU CAREERS Full time £25,000 - £40,000 per year

JOB TITLE:  Debt Collection Officer 

REPORTS TO TITLE: Debt Collection Manager

BUSINESS FUNCTION/ SUB-FUNCTION:   Finance

LOCATION: East London

­­­­­­­­­­­­­­­­­ROLE PURPOSE:

The Debt Collection Officer reports to the Debt Collection Manager and is responsible for the timely collection of overdue tuition fees from self-funding students and partner universities. Providing advice and guidance to assist students settle fees and simultaneously delivering a quality student service support. To proactively manage the debtors' ledger, reducing the number of overdue accounts and maximising payments and minimising debt.

ROLE and RESPONSIBILITIES:

  • Chase self-funding students who are behind their payment terms or ensure that agreed payment plan are being paid on time
  • Chase students with declined tuition fees, encourage them to self-fund and negotiate a suitable payment plan
  • Assist students in resolving their queries by liaising to the Finance Support Team or other GBS teams or departments
  • Ensure accurate note keeping and records maintenance in GBS systems in a timely manner
  • Upload and update data to the relevant systems where debt penalties are in place
  • Follow-up and monitor the payments expected to be received
  • Monitor and reconcile payments with partner universities
  • Monitor the debtors' report and escalate any issues of non-payment to the Debt Collection Manager
  • Other duties required by the manager

ESSENTIAL SKILLS and EXPERIENCE:

  • Experience working in finance operations and AR 
  • A high degree of computer literacy (particularly Microsoft Office applications)
  • Expert in MS Excel and pivot tables 
  • Effective time management and planning 
  • Ability to work independently and strong communication skills 
  • Excellent written and verbal communication skills
  • Strong decision making and problem-solving skills
     

DESIRABLE SKILLS and EXPERIENCE:

  • Credit Control experience and working knowledge of recovery guidelines
  • Degree level qualification
  • HEI finance experience and background


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