Customs Clearance Clerk

About the role

This is a full-time, office-based role in a small but busy customs brokerage.

It is not a general admin job and not a warehouse role.

Around 80–90% of your day will be:

• working on a computer (Outlook, Excel, customs systems)
• entering and checking data for customs declarations
• reading documents (invoices, CMR, packing lists)
• answering emails and phone calls in both Polish and English
• working under time pressure (shipments that must move today)

If you enjoy working with data, numbers and systems, and you like when things are fast and organised, this job will suit you.

If you do not like computers, basic maths or time pressure, this job will not be a good match.

Key responsibilities

• Prepare and check customs data for import, export and transit declarations
• Read and understand commercial invoices, CMRs and other shipping documents
• Communicate with Polish- and English-speaking customers by email and phone
• Follow clear procedures step by step and update internal systems accurately
• Help to solve problems when trucks or shipments are delayed because of missing or incorrect data
• Prioritise tasks when there are many urgent requests at the same time
• Cooperate with colleagues in the UK, France and the Netherlands

What we are looking for

Must-have:

• Fluent Polish and good English (both spoken and written)
• Comfortable working 7–8 hours per day on a computer (Outlook, Excel, systems)
• Very good basic maths (addition, subtraction, multiplication, percentages)
• High attention to detail – you like when numbers, dates and references are correct
• Ability to stay calm and organised when several things need to be done at once
• Willingness to learn customs rules and procedures and ask questions when something is not clear

Nice to have (but not required):

• Experience in customs clearance, logistics, transport, freight forwarding or similar
• Experience in a data-heavy back-office role (billing, finance, contact centre, admin)
• Experience in any role with time-critical work and responsibility for accuracy

Training and progression

We do not expect you to know customs clearance on day one.

You will receive training in:

• how to read and understand documents for customs
• how to prepare data for import, export and transit
• how to use our internal systems and processes

From you we expect:

• quick learning,
• full focus on accuracy,
• readiness to take responsibility for your own work.

If you grow quickly and prove that you can work independently and support the team, there is room for progression in both responsibilities and salary.

Working hours

• Standard: Monday to Friday or Tuesday to Saturday, day shift (final pattern to be discussed at interview)
• Full-time, on-site in our Staines office

Important note

To be successful in this role you must genuinely enjoy:

• working with data and documents,
• using a computer for most of the day,
• solving problems under time pressure.

If you prefer slow-paced work, minimal computer use or do not feel confident with basic maths, this role will not be a good fit.

If you recognise yourself in the description above and want to build a real specialisation in customs clearance, we encourage you to apply.

Job Types: Full-time, Permanent

Pay: £26,000.00-£30,000.00 per year

Benefits:

• Casual dress
• Company pension
• Discounted or free food
• Free parking
• On-site parking

Application question(s):

• How many hours per day do you currently work on a computer (Outlook, Excel, systems)?
• How would you rate your Excel skills?
• This role requires daily communication in both Polish and English. Are you comfortable writing and speaking in both languages at professional level at work?

Work Location: In person