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Service Advisor
2 weeks ago
Are you an excellent communicator who thrives in a fast-paced environment where no two days are the same?
We're looking for a Service Advisor to be a vital part of the AF Hub. You'll be the first point of contact for our members, providing outstanding support across a wide range of services. This role is perfect for someone who's organised, solution-focused and passionate about delivering top-quality customer service.
What you'll be doing:
As a key member of the Hub, you'll:
- Deliver exceptional service via phone, email, and online - always with a friendly, professional tone.
- Handle a high volume of inbound and outbound calls, confidently managing a wide range of enquiries.
- Accurately place and manage orders across services such as fuel, PPE, waste, telecoms, energy and more.
- Track deliveries, manage order updates, and coordinate with suppliers to ensure smooth fulfilment.
- Support members with account access, digital platform use and login queries.
- Work with Finance to assist with billing, payments, credit checks, and invoice queries.
- Proactively reach out to members to help them get the most from their AF membership.
- Identify opportunities to cross-sell and promote additional services that add value.
- Maintain accurate and up-to-date member records across multiple systems.
- Help with member events, open days, and event bookings - both in-person and behind the scenes.
Who we're looking for:
You'll thrive in this role if you:
- Have strong verbal and written communication skills and enjoy engaging with people.
- Are organised and calm under pressure - able to juggle multiple tasks with accuracy and care.
- Have a natural problem-solving mindset and a proactive approach to finding solutions.
- Are confident using multiple systems and IT platforms (including Microsoft Office).
- Bring previous customer service experience, ideally in a fast-paced environment.
- Have worked in agriculture, fuel, waste, or energy sectors (desirable, not essential).
- Are empathetic, resilient and able to adapt to changing priorities.
- Enjoy being part of a team but also take ownership of your own work.
Our Values – Being better, together:
- Care – We treat others with kindness, care about the impact of our work, and support each other when it matters most.
- Collaborate – We work together openly and honestly to achieve shared goals.
- Communicate – We communicate clearly, respectfully and in a way that builds trust.
- Curious – We always ask 'why' and seek to understand more.
- Creative – We look for better ways, not just the usual ways.
- Challenge – We're not afraid to ask difficult questions if it helps us improve.
Why work with us?
We believe in recognising the great work our people do and creating an environment where everyone can thrive. We offer:
- Salary of up to £28,000 per annum
- 26 days holiday + bank holidays, increasing with service (up to 7 additional days)
- Your birthday off (if it falls on your working day)
- 8% employer pension contribution
- Free lunch daily from our onsite café
- AF Membership – enjoy exclusive discounts at hundreds of retailers and suppliers
- Life assurance
- Health insurance
- Discounted gym membership
- Cycle to work scheme
- Hybrid working – one day at home per week
- Free onsite parking
Job Types: Full-time, Permanent
Pay: Up to £28,000.00 per year
Benefits:
- Additional leave
- Canteen
- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
Ability to commute/relocate:
- Norwich NR9 5BZ: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
