Senior Cargo Sales Executive

Job Purpose
A winner of more than 500 international awards, Emirates operates one of the aviation world's youngest, most environmentally-friendly and technologically advanced-fleet of over 250 aircraft.

Its rapidly expanding network spans 145 destinations in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries.

• Achieve agreed Cargo Revenue target by developing and maintaining productive business relationships with freight forwarders, consolidators, cargo agents, commercial accounts and other parties in the assigned territory (online and offline)
• Ensure that all existing cargo clients are aware of Emirates SkyCargo products and services by providing/updating them with pertinent product information and schedule updates and other information on Emirates SkyCargo products and services.
• Identify potential new export and import market segments and clients through assessment of the market, regular analysis (e.g. CASS) and follow up of sales leads. Prospect for new business, including making formal and informal commercial presentations to clients to introduce and explain SkyCargo logistics structures and operational procedures.
• Identify potential revenue streams in offline and feeder markets and develop and execute strategies to secure this business.
• Monitor market trends, competitors' activities and special deals and recommend strategies and marketing activities to counter the competition.
• Evaluate seasonal traffic demands and co-ordinate with cargo operations and reservations personnel for appropriate allocation of space.
• Negotiate an established tariff maximum yield and achieve additional business at minimal cost.
• Investigate and respond to customer complaints and restore customer confidence where there has been service failure. Advise management on the feedback received from the customers about the product to improve quality, standard of service and to minimise service failures.
• Maintain sales call records and statistics (rates, volumes, revenues, yield, seasonal variations) and produce periodic performance reports on existing accounts, including recommendations to maximise client support, and setting of account credit limits.
• In accordance with Emirates SkyCargo strategy and objectives, promote customer interaction in all channels, including electronic commerce.
• This position is a field sales role and the job holder will be required to achieve a defined number of sales visits per week as agreed with the Cargo Manager & Cargo Sales Manager. You will also be required to represent Emirates as brand ambassador at Industry functions and other commercial customer events.

Qualification

Qualifications/Experience

• Educated to 'A' level or equivalent
• Extensive experience in a Cargo Operations environment, including field sales experience with an airline and/or freight forwarder
• Knowledge of cargo operations and completed advanced training in cargo acceptance and dangerous goods handling
• Thorough understanding of Airline Cargo Sales, including Pricing strategies
• Proficient in Microsoft Word, PowerPoint and Excel
• Excellent presentation skills
• Proven ability to negotiate effectively at all levels in English.
• Self-motivated, and pro-active with the ability to work on own initiative
• Valid driving licence.

Information

• Staff may apply if they have completed a minimum of 1 year of service with the Company/in their current position. Staff who have moved to their current position following a lateral transfer may apply at any time.
• Applicants must have the legal right to live and work in the U.K. The Company will not provide assistance with obtaining work permits.

Salary & benefits

Competitive Salary

Competitive Benefits