Business Support Coordinator

1 day ago

Shrewsbury, Shropshire, United Kingdom Shropshire Homes Full time

BUSINESS SUPPORT COORDINATOR

Shropshire Homes

Founded in 1981, Shropshire Homes has produced more than 3,500 homes and expanded in recent years to a £50m turnover business producing approximately 200 homes per year. Operating from its base near Shrewsbury and working in Shropshire and adjacent counties the business focuses on building quality homes in prime locations. Shropshire Homes work on a variety of projects from prestigious developments of 4 & 5 bed detached homes to high quality apartments and large developments incorporating a wide range of house types.

As part of this long tradition of building quality new homes, Shropshire Homes Management Services has been formed to maintain the open spaces and communal landscaping that is created within the developments that Shropshire Homes build.

The Role

Shropshire Homes Ltd is looking to recruit a Business Support Coordinator for its Shropshire Homes Management Services division. Reporting to the Technical Director, you will be a team player with excellent communication skills and a keen eye for customer satisfaction. You will provide a high quality, efficient, flexible and professional business support within the Management Services Team. The post holder will be responsible for appointing grounds maintenance contractors through competitive tender to ensure that the open space management is undertaken to a high standard. The role also requires good levels of customer service and will include liaison with homeowners, local authorities and solicitors, so good communication skills will be important. Administratively, you should possess a working knowledge of Microsoft Office as the use of Word and Excel is an essential part of the role. You should be well organised, self-motivated and approachable as you will be expected to work closely with other colleagues.

Key Responsibilities

· Be communicative and honest in approach; bring new ideas and be innovative where appropriate

· Answering incoming phone calls and emails and responding to customer queries

· Providing customer support and handling service issues

· Maintain work schedules

· Coordinating technical information for tender purposes and preparing budgets

· Issuing invoices for management charges

· Chasing payment for unpaid invoices following company guidelines

· General administrative duties as required

Key Skills and Qualifications

·
Problem-solving and decision-making skills in line with the level of responsibility, communication with the rest of the team, line managers and colleagues in other departments

· Be customer aware and how the role supports good customer care, and working collaboratively

· Good attention to detail

· Good working knowledge of MS Office

  • Ability to prioritise, work under own initiative and process workloads
  • A working knowledge of COINS would be advantageous along with an appreciation of billing and payments but training will be provided
  • A full driving licence will be required as the role requires attendance for site inspections and meetings with grounds maintenance contractors

Contract

Permanent – Full time contract, 42.5 hours per week. Salary negotiable for the right candidate.

Interested?

If you are interested please send your CV to -

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