Customer Service Representative

2 weeks ago

Widnes WA FZ, United Kingdom 08a453d2-6406-4eea-8d3f-df9b8502084b Full time £25,000 - £32,500 per year

About Us

Finest Aquatics are a leading provider of high-quality water treatment solutions, specialising in reverse osmosis systems, filtration products and aquatic equipment. We pride ourselves on delivering exceptional customer service and technical expertise to clients across both domestic and commercial sectors. As our business continues to grow, we're looking for a dedicated Customer Service Assistant to join our friendly office-based team.

Role Overview

The Customer Service Assistant will serve as a key point of contact for customers requiring guidance, technical support and product information within the reverse osmosis, filtration, and aquatic sectors. This role requires exceptional communication skills, strong attention to detail and the ability to deliver a consistently high standard of customer care in a specialised technical environment.

Key Responsibilities

  • Respond to customer enquiries via telephone, email and digital platforms in a professional and timely manner.

  • Provide accurate product information and introductory technical support relating to:

  • Reverse osmosis drinking water systems

  • Marine and freshwater filtration solutions

  • Pumps, membranes, media, and associated aquatic equipment

  • Process customer orders, quotations, returns and warranty requests with accuracy and efficiency.

  • Assist customers with basic troubleshooting and system operation queries.
  • Maintain up to date knowledge of product ranges, technical specifications and industry best practices.
  • Collaborate with external technical and sales teams to ensure seamless customer support.
  • Update CRM systems and customer records to ensure accuracy and compliance.

Skills & Experience

  • Previous experience in a customer service or administrative role (office-based preferred.)
  • Strong communication skills with a professional, customer focused approach.
  • Ability to absorb and retain technical product knowledge.
  • Experience or genuine interest in reverse osmosis, water filtration and aquatics (highly desirable)
  • Proficient IT skills and familiarity with order processing or CRM software.
  • Excellent organisational skills with strong attention to detail.

What We Offer

  • Competitive salary and benefits package.
  • Comprehensive product and technical training.
  • Supportive, professional working environment.
  • Opportunities for progression within a specialised and growing sector.

Job Types: Full-time, Permanent

Pay: £25,000.00-£32,500.00 per year

Benefits:

  • Company pension
  • Employee discount
  • Free parking
  • On-site parking
  • Store discount

Application question(s):

  • What relevant experience do you have to strengthen your application?
  • Have you previously worked in aquatics or the filtration industry?
  • In a few short sentences how would you sell yourself to our hiring team?

Work Location: In person

  • Inbound Customer Service Representative

    1 week ago

    Widnes, United Kingdom Uniting People Full time

    Have you got experience in customer service either face to face or within a contact centre and looking for a new, exciting challenge? Do you want to work for a company known for its Great Place to Work awards? If so, read on... **What you'll be doing**: - Being responsible for dealing effectively with queries from customers by telephone, at all times...

  • Customer Service Representative

    4 days ago

    Newton-le-Willows WA JQ, United Kingdom Olton Alexander Limited Full time

    Job descriptionPosition Overview:We are seeking dedicated and enthusiastic Customer Service Representatives to join our team as Consumer Champions. In this role, you will be responsible for providing exceptional customer service, going above and beyond to ensure our customers' needs are met and their expectations exceeded. If you have previous experience in...

  • Coral Specialist

    2 weeks ago

    Widnes WA FZ, United Kingdom 08a453d2-6406-4eea-8d3f-df9b8502084b Full time £28,000 - £35,000 per year

    Location: Finest AquaticsPosition Type: Full-TimeSalary: Competitive, based on experience +Additional performance related bonus.About UsWe are a leading, award winning aquatics retailer dedicated to providing exceptional livestock, expert advice and an outstanding customer experience. As our coral division continues to grow, we are looking for a passionate...

  • Sales Representative

    2 days ago

    Widnes, United Kingdom Altrad Generation Full time

    **Company Overview** We are a leading temporary works specialist and at the forefront of our industry for over 60 years, with a reputation built on engineering and service excellence. This enables us to deliver the right temporary work solution for our customers, whatever, the scale or complexity of the project. Our customers include civil engineering and...

  • Customer Service Advisor

    2 weeks ago

    Widnes WA PG, United Kingdom Sunbelt Rentals UK Full time £20,000 - £40,000 per year

    About The RoleCUSTOMER SERVICES - IT'S A PEOPLE THINGAre you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there's a place in our Customer Service team for you.It's not about what you know. It's who you are. As a Customer...

  • Retail Customer Service Representative

    2 weeks ago

    Widnes, United Kingdom William Hill Full time

    **Location** Adj Sporting Ford, Hough Green Road, Widnes, England, WA8 4PG **Contract type** Part-time **Salary** £10.50 rising to £10.90 after passing probation **Hours** 20 - People don’t just come here to place bets. They come for the experience. - And you will be at the heart of it all. Giving everyone a warm welcome. Getting to know each...

  • Client Service Representative

    6 days ago

    Knutsford WA, United Kingdom WTW Full time £20,000 - £30,000 per year

    DescriptionWe are on the search for a Client Service Representative in our Client Services Group Risk team. The Client Services Team are a key part of our Health & Benefits line of business whom share a common passion of providing exceptional customer service that sets us apart. They are positive, adaptive, dynamic, hardworking team-players who build trusted...

  • Sales Development Representative

    2 weeks ago

    Widnes, United Kingdom QA Ltd Full time

    Sales Development Representative Location: Slough The Role Develop new customer relationships using sales techniques gained from our in-house training programme and on-the-job coaching to successfully deliver against specific, measurable targets. Key Responsibilities Maintain all relevant sales management information & report on sales activity Prepare quotes...

  • Customer Services

    2 days ago

    Widnes, United Kingdom Proactive Despatch Full time

    **Do you want to join our award-winning team?** Due to our continued growth we have an opportunity for someone to join our Customer Service Team. **Our Company**: We are a multi award winning courier company renowned for excellence and outstanding customer service, We are one of the North West’s most reputable exponents of urgent same-day delivery. We...

  • Customer Service

    1 week ago

    Widnes, United Kingdom Uniting People Full time

    **Inbound customer service advisor working within one of the UK’s largest Utilities providers.** - **Contract type**:Full time and Permanent - **Working hours: Monday - Friday**: 40 Hours Between 8:30am - 5:30pm **What is on offer**: - Bonus Structure - Free parking - 22 days’ holiday PLUS bank holidays - Pension scheme - Perks discount **Salary +...