Training Customer Excellence Manager

2 weeks ago

Belper, Derbyshire, United Kingdom Vaillant Group UK Full time £40,000 - £70,000 per year

Company
: Vaillant Group U.K. Ltd
Location
: Belper-GBR
Country
: United Kingdom (GB)
Brand
: Vaillant

What We Achieve Together

  • Lead and develop a high-performing customer experience team, fostering a culture of excellence and accountability.
  • Manage customer bookings and enquiries via phone and email, ensuring a seamless and professional experience.
  • Collaborate with internal stakeholders to promote training offerings and increase customer engagement.
  • Analyse customer data and feedback to drive improvements in satisfaction, loyalty, and complaint resolution.
  • Work closely with other departments to align service strategies and enhance the customer journey.
  • Oversee front-of-house interactions and coordinate with Facilities to ensure a welcoming and well-maintained training environment.

What Makes Us Successful Together

  • Previous experience in customer service management is essential for applicants, ideally within a remote or multi-site environment.
  • Proven experience leading teams successfully and an of how to motivate and develop people to deliver exceptional resuults.
  • You are confident using CRM systems and customer service software, and you apply data-driven insights to improve performance.
  • Confidence in promoting training or educational offerings is beneficial, as is familiarity with service excellence frameworks.
  • You maintain composure in fast-paced settings and consistently demonstrate a customer-centric mindset.
  • You communicate clearly and work effectively across departments to deliver a unified customer experience.

What You Can Count On

  • We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
  • We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
  • We are in the 7% of UK businesses that have received the gold award from Investors in People (IiP).
  • For our employee's peace of mind, we provide a death in service benefit and the option of subsidised private health care.
  • We pride ourselves on our Family Friendly Policies, designed to support our employees during important life events.
  • Our onsite Bistro and Coffee Bar are great places to enjoy social time with colleagues. They provide comfortable seating, healthy subsidised meal options and refreshments during the day.

What Makes Us Special
We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy-saving solutions.

You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility - for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate.

Become part of the Vaillant Group and help us shape the future of heating

We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.
Your Contact:
Amanda Smith

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