Customer Team Leader

2 weeks ago

Belper, Derbyshire, United Kingdom Co-op Full time £28,000 - £42,000 per year


Customer Team Leader  

Location: 17 Whitemoor Lane, Belper, DE56 0HB

Pay: £13.99 per hour

Contract: 17 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided

You can now apply for this role using your mobile device (no CV needed)

You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.

We're looking for Customer Team Leaders to join our team at Co-op.

When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. 

As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you'll do
  • Friendly and thoughtful service – you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
  • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
  • Make sure that the store remains safe, legal, and fully operational
  • Manage diligence checks and stock accuracy to make shopping a great experience for our customers
  • Support your store manager by deputising when they're not working and delivering a variety of HR processes
  • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
  • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan


This job would suit people who have
  • A genuine care for the needs of customers and members
  • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
  • Great people skills, with the ability to build positive relationships with customers and colleagues
  • Strong organisational and problem-solving skills
  • A desire to learn, grow and develop your leadership skills
  • The flexibility to work a range of different shifts


Why Co-op?
  • Full, paid training and dedicated support for your personal development and career progression
  • 30% discount on all Co-op products in-store plus 10% discounts on all other brands
  • A pension scheme with up to 10% employer contributions
  • Stream– a money management app giving you access to a percentage of your pay as you earn it
  • 36 days of holiday (including bank holidays, pro rata for part time colleagues)
  • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 
  • 24/7 employee assistance service
  • Rotas shared three weeks in advance and accessible on your phone
  • Cycle-to-work scheme


Building an inclusive workplace 

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. 

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. 

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at  

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.

  • Customer Team Member

    2 weeks ago

    Belper, Derbyshire, United Kingdom Co-op Full time £24,000 - £32,000 per year

    Customer Team MemberLocation: 17 Whitemoor Lane, Belper, DE56 0HBPay: £12.60 per hourContract: 14 hours per week + regular overtime, permanent, part timeWorking pattern: varied shifts including, afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role will include working in our in-store bakery.Full, paid training...

  • Sales Negotiator

    2 weeks ago

    Belper, Derbyshire, United Kingdom Derbyshire Properties Full time £25,000 - £60,000 per year

    Company DescriptionDerbyshire Properties are market leaders in Belper.The company specializes in a range of property services, helping clients buy, sell, and rent. Known for its strong local presence and dedicated service, Derbyshire Properties aims to provide excellent property solutions tailored to each client's needs.Role DescriptionThis is a full-time,...

  • Business Development Manager

    1 week ago

    Belper, Derbyshire, United Kingdom Airship Full time £30,000 - £50,000 per year

    About the jobBusiness Development ManagerWe're looking for an ambitious Business Development Manager to join our growing commercial team at Airship & Toggle. Reporting to the Head of Sales, you'll be responsible for converting warm inbound enquiries into new customers across both Airship and Toggle.Our demand is strong and our reputation in the sector is...

  • Digital Marketing Manager

    2 weeks ago

    Belper, Derbyshire, United Kingdom Vaillant Group UK Full time £60,000 - £80,000 per year

    Company: Vaillant Group U.K. LtdLocation: Belper-GBRCountry: United Kingdom (GB)Brand: VaillantWhat We Achieve TogetherYou will lead and inspire a high-performing digital marketing team, fostering a culture of collaboration, innovation, and continuous improvement.Your responsibilities will include developing and delivering the digital marketing plan across...

  • Bid Writer

    2 days ago

    Belper, Derbyshire, United Kingdom Vincera Consulting Full time

    B+K are recruiting for an experienced Bid Writer to join our Central region, based in Belper, Derby.Role Purpose:Function as Lead Author to produce professionally written, consistent proposal content that clearly articulates B+Ks value proposition.As Bid Writer you will:Develop value propositions tailored to clients unique requirements.Undertake...

  • Business Development Manager

    2 weeks ago

    Belper, Derbyshire, United Kingdom IKON Solutions Ltd Full time £25,000 - £40,000 per year

    We're Hiring: Sales Representative at ikon ikon is growing We're a pallet racking and warehouse storage solutions company, and we're looking for a driven Sales Representative who loves B2B selling, building relationships, and helping customers optimise their warehouse operations.What you'll do• Develop and nurture new and existing client relationships•...

  • Estate Agent

    2 weeks ago

    Belper, Derbyshire, United Kingdom The Avenue Estate Agents UK Full time £30,000 - £40,000 per year

    Job Title:Self-Employed Estate Agent – Belper, DerbyshireLocation:Belper and surrounding areasAbout the Opportunity:We're expanding our presence in the Belper area and are looking for a motivated estate agent to join our growing team. You'll be working alongside one of our established partner agents and benefit from full support in lead generation,...

  • Digital Marketing Manager

    5 days ago

    Belper, Derbyshire, United Kingdom Caramel Talent Full time £30,000 - £48,000 per year

    Digital Marketing Manager2-year FTC (potential permanent)Hybrid, 3 days per week in the officeLocation: Belper, DerbyshireSalary: up to £48,000 + annual company performance bonusWe are supporting a leading UK manufacturing brand as they recruit aDigital Marketing Manageron a 2-year fixed-term contract. This role sits within a high-performing digital team...

  • Craftsperson (Ambergate)

    2 weeks ago

    Belper, Derbyshire, United Kingdom National Gas Full time £37,882 - £42,838 per year

    Craftsperson£37,882 to £42,338Plus up to 6% bonus, overtime, standby allowance, and access to a pool/liveried vehicle.AmbergateThis role requires you to be on site 5 days a week. Some travel to other sites across the UK (including overnight stays) will also be required.About UsNational Gas is securing Britain's energy. We transport gas throughout Great...

  • Team Leader

    2 weeks ago

    Belper, United Kingdom Blue Arrow Full time

    Team Leader - Nights Immediate Start The annual salary is £32,000, paid weekly through Blue Arrow. Key objectives of this role: - Leadership of the production teams to consistently achieve the production plan on time in full - Take a hands-on approach with supporting the team - Full understanding, compliance and usage of quality tools and associated...

  • IT Service Desk Team Leader

    2 days ago

    Belper, United Kingdom Four Thirty Two Full time

    A Senior Infrastructure Engineer working for an MSP looking for a move into a leadership role? - A Service Desk Team Leader or Manager looking for a place where you can build a new team, career or future. - A more experienced IT Operations or SDM working for an MSP but still an engineer at heart, still hands-on. This MSP is run by some very smart people....

  • Customer Team Member

    1 week ago

    Belper, United Kingdom Coop Full time

    **Customer Team Member** Location: 17 Whitemoor Lane, Belper, DE56 0HB Pay: £10.90 per hour + great benefits Contract: 14 hours per week + regular overtime, permanent, part time Working pattern: Shifts of 6am to 3pm or 3pm to 10pm, including weekends, to be discussed at interview. Full training given As a customer team member at Co-op, you’ll...

  • Customer Care Advisor

    3 weeks ago

    Belper, United Kingdom Inspire Resourcing Ltd Full time

    Inspire Resourcing are thrilled to be recruiting for a Customer Care Advisor. This is with a global company within their office in Belper. Our client is a market leader, offers career progression in fast paced business with a family friendly environment. Duties: * Take ownership of customer complaints and ensure successful resolutions for both the customer...

  • Customer Care Advisor

    1 week ago

    Belper, United Kingdom Inspire Resourcing Ltd Full time

    Inspire Resourcing are thrilled to be recruiting for a Customer Care Advisor. This is with a global company within their office in Belper. Our client is a market leader, offers career progression in fast paced business with a family friendly environment. Duties: * Take ownership of customer complaints and ensure successful resolutions for both the...

  • Customer Service Co-ordinator

    1 week ago

    Belper, United Kingdom SF Group Full time

    Immediately available customer service coordinator required. Are you an experienced customer service professional looking to start a new role asap. I'm recruiting for a fantastic business based in Belper who are going through an extremely busy period and therefore requiring a customer service coordinator to join their team on a full time basis. This is a...

  • Technical Customer Advisor

    1 week ago

    Belper, United Kingdom Talk Staff Full time

    Our client is a reputable industry leader, driven by their desire to provide world class customer service. With this in mind, they are looking for an Advisor to join their rapidly expanding team in Belper on a permanent basis, helping them deliver excellentcustomer experiences and improve processes where possible. If you have great communication skills and...

  • Customer Service Advisor

    1 week ago

    Belper, United Kingdom Talk Staff Full time

    Are you looking for your next customer focused role? A market leader in their industry and boasting a Gold Investors In People award, are looking for motivated and enthusiastic customer service advisors to join their growing business.Based in Belper andwith the opportunity to move to remote working after a successful probationary period, you will be a good...

  • Customer Service Manager Scheduling

    6 days ago

    Belper, United Kingdom Talk Staff Full time

    Are you an experienced Customer Service Manager or Team leader? Our client based in Belper are looking to hire a Customer Service Manager to manage a team of scheduling & planning advisors. You will be working alongside other managers to ensure alignmentof goals and delivery of objectives. **To be considered for the role, you’ll require the following...

  • Nursery Room Leader

    2 weeks ago

    Belper, United Kingdom Busy Bees Nurseries Full time

    Job DescriptionRole Overview: Join Our Team at Busy Bees Leading Nursery Group in the UKAs a Room Leader at Busy Bees, you will oversee multiple rooms and ensure that educational strategies are seamlessly integrated across the centre. This is a leadership role where you will inspire your team to achieve the highest standards of care and learning.About UsBusy...