IT Systems Administrator

2 weeks ago

Mansfield, Nottinghamshire, United Kingdom CCM Europe Full time £40,000 - £60,000 per year

  • 1st and 2nd level User Helpdesk Support of internal customers via ticketing system (Service Now), email and phone

  • Managing IT hardware, equipment and software requirements

  • Managing user accounts and access policies

  • Prepare, document, plan, organize, execute and validate IT changes

  • Contribute to companywide IT infrastructure and security projects in close cooperation with the CCM EU & US IT

  • Analyze possibilities to automate activities, propose solutions and implement

  • Provide hands on technical support for random IT questions and on-site hardware support.

  • Develop and deliver training materials and sessions to help employees maximize their productivity.

  • Maintain detailed documentation configurations, policies, and procedures.


The above list is not exhaustive and your duties may vary from time to time to suit company needs.

  • Fluent in English language (verbal and written).

  • 3+ years working in 1st and 2nd level IT support tasked with infrastructure, business applications and user support in an international environment

  • Knowledge of IT network management, hardware management (computers, smart phones, printers, etc.), security management, AD, Entra ID, Office365 end user support

  • Ideally knowledge of Windows Server, VMWare and backup strategies

  • You are a team player, autonomous and a problem solver

  • You are flexible, proactive and you have a hands-on approach

  • Excellent troubleshooting and problem-solving skills.

  • Effective communication and collaboration skills.

  • Customer focused and willing to extend service with proactive and flexible support.

  • Ability to work independently and prioritize tasks effectively.

  • Familiarity with ITIL or other IT service management frameworks is advantageous.

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