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Community Hub Administrator

2 weeks ago

StratforduponAvon CV HR, United Kingdom Stratford Town Trust Full time £24,000 - £25,000 per year

Job Title: Community Hub Administrator

Location: Stratford-upon-Avon

Reports To: Community Hub Manager

Contract Type: Part-time, Permanent. Occasional weekend and evening work required. Additional hours will be required to cover staff holidays.

Hours: 21 hours p/week (days to be agreed)

Salary: £24,242 FTE

Stratford Town Trust's vibrant Community Hub offers flexible space to local charities, groups and individuals and is a great place for the community to meet, connect, learn and have fun

We're looking for an organized and community minded Administrator to manage the day-to-day running of our vibrant Community Hub based at Venture House in Stratford-upon-Avon.

Job Purpose

Reporting to the Community Hub Manager or Deputy Manager this job holder supports the efficient day to day running of the Community Hub. The role will manage room bookings from the first enquiry through to hiring on the day; ensuring that all users operate in a safe and respectful way; that everyone visiting the hub is given a warm welcome; and that it is seen as a model of best practice in a space shared by the community.

KEY RESPONSIBILITIES

· Prepare resources for regular and ad hoc community engagement work.

· Support our community engagement work; such as family holiday workshops, and our weekly Warm Welcome group.

· Work with the Volunteer Coordinator on resourcing volunteer activities and any administrative support.

· Support work experience placements or apprentices when required.

· Daily administrative tasks.

· Manage all room bookings and related administration.

· Liaise with the finance team regarding invoicing and other financial processes.

· Maintain appropriate office/building supplies.

· Reporting maintenance issues to Community Hub Manager or Deputy Manager, recording details in the relevant file.

· Taking a pro-active but sensitive approach to bookings to maximise revenue without compromising the experience of other building users.

Customer Service

  • Acting as the first point of contact.

  • Creating an inclusive, welcoming environment.

  • Respond positively to all enquiries including face to face, email, phone and website.

  • Setting up rooms and shared spaces to meet client preferences.

  • Showing clients around the building prior to room bookings and on the day.

  • To be responsible for regular inspections of all rooms, ensuring they are presentable, clean, and tidy.

  • Responding to enquiries about other services, and signpost to relevant organisations.

Additional Responsibilities

  • Open/close the building, ensure lone working policy followed when covering hub alone.

  • Acting as fire warden and assisting with fire drills and emergency evacuations as required.

  • Being available to work occasional weekends and evenings to support activities on a rota system.

  • Providing sickness and holiday cover for the other posts based at the Community Hub.

  • Participating in the planning and supporting the management of off-site community events.

  • Working with the team to help make sure that the welfare of staff and public is fully considered in the design and implementation of any activity.

  • Taking part in any work required in relation to GDPR compliance.

  • Actively participating as a member of the Stratford Town Trust team.

  • Undertake appropriate training and development.

  • Respond to building maintenance issues.

  • Coordinating contractor maintenance visits, ensuring the contractor completes any appropriate paperwork.

  • Any other duties appropriate with the level of post.

PERSON SPECIFICATION

Essential Criteria

  • Good written and oral communication skills

  • Good administrative and organisational skills

  • Proficient in Microsoft Word and Excel

  • A keen attention to detail and focus on accuracy

  • Ability to work alone and act on initiative

  • Comfortable with occasional lone working

  • Ability to work with remote team

  • Experience of or interest in the charity or voluntary sector

  • A resourceful thinker with initiative and flexibility

  • Experience or working as part of a small team

  • Willingness to undertake some evening/ weekend work as required

Desirable criteria

  • Experience of working with the public in a customer facing role

  • Experience using Microsoft Outlook

  • Experience using Microsoft Teams

  • Trained general first aider or mental health first aider

Stratford Town Trust is committed to inclusion, and we will make sure that no applicants or employees receive less favourable treatment than others on grounds of race, sex, marital status, religion, disability or sexual orientation or be disadvantaged by any conditions or requirements which cannot be shown to be justifiable.

How to Apply:

To apply, please read the Community Hub Administrator Job Description on our website:

then email your CV along with an outline of how you meet the person specification to:

Closing date: 9th November

Job Types: Part-time, Permanent

Pay: From £24,000.00 per year

Expected hours: 21 per week

Work Location: In person