Device Manager

Job Title: Device Manager

Salary: Competitive + Benefits

Location: On-site, Birmingham Business Park, Solihull Parkway

Working Hours: Monday - Friday, 40 hours

Job Status: Permanent

Who we are

The Constellation Technology Team provides a group-wide set of Technology Products and Services across the Constellation Automotive Group. This includes the following divisions BCA UK, We Buy Any Car, cinch, BCA EU and Marshall.

Our roles support both a cross section of divisions or could be dedicated to a single division. This provides a unique opportunity to experience a diversity of teams, technology, and businesses across C2B, B2B and B2C. This also provides the possibility to change roles within the Group, and experience new challenges and opportunities.

We are growing and are on a key digital transformation journey. We offer competitive salaries plus attractive benefits, unrivalled support to progress and flexible hybrid working.

Role Overview:

The End User Device Team is accountable for MDM Services, device imaging, computing hardware standards, remote support tooling and other computing standards.

The End User Device Manager is responsible for the
strategic and operational management
of all end user devices across the organization, including laptops, desktops, mobile phones, tablets, and peripheral equipment. This role ensures the
end-to-end lifecycle management
of devices — from procurement and deployment to support, maintenance, and decommissioning — aligning with business needs, security standards, and user experience expectations.

The manager will lead a team comprising a
Team Leader
and
four technical specialists
, fostering a culture of service excellence, continuous improvement, and innovation in device management.

Key Responsibilities:

Device Lifecycle Management

• Oversee the full lifecycle of end user devices: procurement, configuration, deployment, support, upgrades, and disposal.
• Ensure devices are compliant with corporate security policies and regulatory requirements.
• Manage and configure MDM platforms (e.g., Microsoft Intune, Apple Business Manager, Samsung Knox, SOTI Mobi Control).
• Liaise with hardware and software vendors for procurement, support, and service level agreements.
• Oversee timely deployment of OS and application patches to ensure device security and performance.

Team Management & Development

• Line manage and coach direct reports, handling performance, development, and recruitment
• Foster collaboration and knowledge sharing within the team.

Operational Excellence

• Ensure timely and effective resolution of device-related incidents and requests.
• Monitor and report on device performance, usage, and support metrics.
• Drive standardization of device configurations and support processes.
• Maintain End User Support and build documentation

Strategic Planning & Innovation

• Develop and maintain the device strategy aligned with digital workplace goals.
• Continuously assess and improve the end-user experience with devices, including performance, accessibility, and usability.
• Work closely with service desk, infrastructure, and procurement teams to align device strategy with broader IT goals.

Asset Management

• Maintain accurate records of all devices, including ownership, location, and lifecycle status.

Project Delivery

• Lead or support IT projects involving device rollouts, upgrades, or migrations.

Skills & Experience Required:

Essential:

• Proven experience in managing end user devices in a large enterprise.
• Strong leadership skills with experience managing technical teams.
• In-depth knowledge of Windows, macOS, iOS, and Android platforms.
• Familiarity with MDM solutions (e.g., Intune, SOTI MobiControl), endpoint security, and device imaging.
• Excellent communication and stakeholder management skills.

Desirable:

• ITIL certification or equivalent service management experience.
• Experience with Microsoft Entra ID, Autopilot, and Zero Trust principles.
• Knowledge of accessibility and inclusive technology practices.

We've put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

• Company Pension Scheme
• An Employee Assistance Programme
• Enhanced maternity, paternity, and adoption leave
• Access to trained Mental Health First Aiders

And so much more…

As the automotive industry changes, we're changing with it - putting our people in the front seat for the journey. We're the number one in what we do for a reason and that's because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.