General Manager

3 days ago

Frome BA AG, United Kingdom The Mill at Rode Ltd Full time

Job Title: General Manager – Assisting the Director to run a Country Pub & Farm Shop Café

Locations: The Mill at Rode and Thoulstone Pavilion

Reports to: Owner / Director

Salary: Competitive, dependent on experience + performance-based bonus

Hours: Full-time, including weekends and bank holidays

About Us

Nestled in the heart of the countryside, The Mill at Rode and Thoulstone Pavilion are welcoming destinations where great food, local produce, and community spirit come together. Both venues have their own charm, the mill a traditional country pub nestled by running water offering hearty dishes and Thoulstone set in acres of relaxing Wiltshire countryside offering seasonal breakfast and lunch dishes and both with a relaxed, friendly atmosphere.

We are looking for an experienced, hands-on General Manager to lead our team, drive performance, and ensure every guest enjoys a warm and memorable experience.

The Role

As General Manager, you'll take full responsibility for the day-to-day operations of the pub, restaurant café, and farm shop areas. You'll lead from the front—balancing commercial acumen with genuine hospitality, ensuring both guests and staff feel valued.

You'll oversee everything from staffing and stock management to marketing and event coordination, with a focus on maintaining our reputation for quality, consistency, and community connection.

Key Responsibilities

  • Oversee all aspects of daily operations across the pub, restaurant café, and farm shop
  • Lead, motivate, and develop a diverse team to deliver exceptional service and hospitality (In place a strong base layer of 2 assistant general managers at the mill and a restaurant manager at Thoulstone).
  • Manage budgets, cost controls, and financial performance (P&L responsibility)
  • Drive sales growth through local marketing, community engagement, and events
  • Maintain high standards of food quality, presentation, and hygiene (EHO compliance)
  • Manage supplier relationships and stock ordering, particularly local and seasonal produce
  • Ensure the venue operates efficiently, safely, and profitably at all times
  • Deliver excellent guest experiences and handle customer feedback professionally
  • Support recruitment, training, and staff development initiatives
  • Collaborate with the kitchen and retail teams to develop menus, product offerings, and promotions

About You

  • Proven experience as a General Manager or senior management role within hospitality (ideally in pubs, restaurants, or farm shop–style venues)
  • Strong leadership and people-management skills with a hands-on approach
  • Financially astute with solid understanding of budgets, GP, and KPIs
  • Passionate about food, drink, and locally sourced produce
  • Excellent communication and customer service skills
  • Creative thinker with ideas for local marketing and events
  • Calm under pressure, highly organised, and proactive

What We Offer

  • Competitive salary and bonus scheme
  • Staff meals and discounts on food and farm shop products
  • Supportive ownership and a strong sense of community
  • Opportunity to shape and grow a unique rural hospitality destination
  • Free parking and countryside working environment

Job Types: Full-time, Permanent

Pay: £35,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Discounted or free food
  • Flexitime
  • Free parking
  • On-site parking
  • Sick pay

Work Location: In person

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