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Technical Account Manager

2 weeks ago

Frome BA RY, United Kingdom Netitude Full time £45,000 per year

About Us

We are an MSP committed to delivering exceptional IT services and strategic guidance to clients that understand the key role technology plays in business success. We love to help people succeed, and our mission is to put the right technology in the right place, at the right time, for our clients. We're looking for a Technical Account Manager to be the trusted advisor for our clients, ensuring they get the most value from our services. We offer high security as standard to our clients.

The Role

As a Technical Account Manager, you'll be the bridge between our clients and our technical teams. You'll manage relationships, understand business needs, and ensure our services align with client goals. This is a hybrid role combining account management, technical insight, and strategic planning.

This role could also be described as Sales Consultant, IT Account Manager, Virtual IT Director.

Key Responsibilities

  • Client Relationship Management

Build and maintain strong relationships with clients, acting as their primary point of contact.

  • Technical Advisory

Understand client environments and provide guidance on IT strategy, infrastructure, and service improvements based on Cyber Essentials, Cyber Essentials Plus, ISO 27001, Microsoft 365 and specific technology best practice.

  • Quarterly Business Reviews

Lead QBRs to review performance, identify opportunities, and align technology with business objectives. Work with clients to build a budgeted technology roadmap.

  • Customer Success

Identify opportunities to improve our clients' businesses by building a case to introduce additional services that will help them grow and be more secure.

  • Proposal Generation

Work with project engineers to scope and size planned technology changes. Create, deliver and answer client queries on the proposal.

  • Support New Business

Work with Business Development to assess the state of potential clients' IT, and provide recommendations for improvement and a suitable support package

What We're Looking For

  • Proven experience in account management or technical consulting, ideally within an MSP or IT services environment, 4 - 5 years +
  • Strong understanding of IT infrastructure, cloud services, cybersecurity, and business continuity.
  • Excellent communication and relationship-building skills - comfortable talking to managers and CEOs with IT backgrounds.
  • Ability to translate technical concepts into business value.
  • Comfortable managing multiple clients and priorities.
  • A valid driver's license

This an office-based role, with flexibility to work up to two days remotely after the three month probation period, candidate must be able to get to Frome (BA11 2RY) regularly

Advantageous:

  • Hands on Microsoft 365 experience
  • Familiarity with Cyber Essentials and Cyber Essentials Plus frameworks
  • Experience with industries with high compliance requirements (i.e. finance, legal, health or defence)

What We Offer

  • Competitive salary + performance-based bonuses
  • Flexible working arrangements
  • Professional development & certifications
  • Supportive, collaborative team culture
  • Opportunity to shape client strategy and drive real impact

Benefits

  • Company car (Post-Probation)
  • Company phone
  • Performance Based Bonus (Post-Probation)
  • Private Health Insurance (after 2 years of service)
  • Company events
  • Free On-site parking
  • Sick Pay
  • TechScheme
  • Discounted or free food/drinks
  • Annual leave starts at 24 days a year, increasing to a maximum of 28 days

Job Type: Full-time

Pay: Up to £45,000.00 per year

Work Location: In person