Administrative Assistant

We have a fantastic opportunity for a friendly, enthusiastic and positive Administrative Assistant to join our Retail Shop Support Team.

About the role:

The post holder will be required to undertake a full range of administrative tasks in order to support our 17 shops and the wider Retail team. Duties are varied and range from basic tasks e.g answering telephone calls & emails, to accurately checking the weekly financial paperwork, ensuring compliance is adhered to in order to meet our regulatory obligations.

They will also be required to fulfil orders and record sales received via the Charity's online shop.

The administrator role sits within the extremely busy Shop Support Team, and works alongside our Retail Management Team, providing a full range of administrative support. The post holder will be required to work Mondays, Thursdays and Fridays at our Head Office in Sully (with the flexibility to occasionally amend days to attend training, meetings etc.).

A more detailed description of the role can be found in the Job Description.

About you:

The ideal candidate must have at least 12 months proven experience of working in a busy administration role. They must also be able to work well within a small team, possess a 'can-do' attitude and have a drive to provide an excellent customer service.

They must have experience working with databases, possess a high level of accuracy, be meticulous in approach, organised and able to demonstrate a high level of attention to detail.

As this is a support role, we are also looking for someone who is patient, approachable and helpful.

A more detailed description of the skills & attributes required for this role can be found in the

Person Specification.

The benefits of working for Tŷ Hafan include:

• Group Personal Pension Scheme with an employer contribution of 5%
• Holiday entitlement of 30 days (rising to 32 days with service) plus Bank Holidays (pro rata'd for part-time staff)
• Life assurance (death in service benefit)
• Wellbeing support - employee assistance program, which provides a range of free services including counselling, financial and legal support
• Unlimited access to a 24/7 online GP as well as a range of other health experts
• Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
• Cycle to work scheme
• Technology, mobile phone and will writing schemes
• Discounted gym membership and shopping discounts (including 25% off all purchases from any Ty Hafan Retail shop)
• When onsite free secured parking.

About our Retail department:

Tŷ Hafan currently has 17 charity shops, geographically spread from Cardigan in the west of Wales to Cwmbran in the east. Our dedicated Retail team plays a key role in raising essential funds to enable Tŷ Hafan's care provision through our hospice and community programmes which support life-limited children and their families in Wales. We strive to be an innovative, supportive, and agile team, working to collectively deliver ambitious goals.

Our retail network raises money for the Charity from the sale of donated goods (mainly clothing, bric-a-brac and household goods) to the general public, a small amount of bought-in 'new' goods, and the sale of tickets for the charity's 'Crackerjackpot' weekly lottery. Income is also generated from cash donations, gift aid on donated goods and the sale of waste clothing and household goods to recycling merchants. Each salaried Shop Manager is supported by 1 or 2 salaried Deputies and/or a Salaried Sales Assistant and a team of volunteers.

About Ty Hafan's ambition:

When a child's life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond.

At Ty Hafan we are experts at caring for children with life-shortening conditions and our services support families in our hospice, in community settings, local hospitals and in families' homes. We understand that the needs of each child and their family are unique and we know that caring for a child with a life-shortening condition is often extremely demanding. Our aim is to make sure that no one doing this is alone. Our colleagues, volunteers and supporters are crucial in the delivery of our ambition – we know that everyone plays a huge part in making sure that no family faces their child's short life alone.

Our Vision:
A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.

Our Purpose:
No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child's short life, at end of life, through bereavement and beyond.

Our Values:
At Tŷ Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership.

To apply please complete the online application form by visiting:

Tips for candidates – all applications and interviews will be assessed using the person specification included within the job description.

Please note this role is subject to the outcome of a Basic Disclosure check (DBS), receipt of two satisfactory references and pre-employment medical clearance.

Please note: we may close the vacancy earlier should sufficient applications be received.

Closing Date: 16th November 2025