Team Leader

Team Leader

We are currently looking for Transfers Team Leader to join our Administration team in Darlington on a permanent basis. (Hybrid working)

Who we are

Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.

Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.

To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page
here.

The role

As a Team Leader, you will be responsible for leading the Transfer team and supporting our members with a variety of pension related services. You will ensure a "Member First" approach in all activities, applying operational best practice to build an effective and engaged team. You will also actively promote and champion the continuous improvement of operational processes and ways of working, always keeping the Member as the focus of all activity.

Within this role you will manage the allocation and prioritisation of work within the team, whilst supporting the recruitment and development of team members through the delivery of regular feedback and coaching, leading to the identification of training needs. Ensuring the completion of work is in a timely and high quality manner alongside adherence to regulatory and internal Railpen standards, is key for this role.

This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.

The person

The successful candidate you will have solid leadership and communication skills, be an effective coach and take an engaging and collaborative approach. You will effectively manager your team to ensure accurate and timely processing and checking member casework including complex cases and complaints, ensuring SLA's, member first measures and daily targets are met. You will ensure work is allocated effectively across the team and measure productivity daily in team huddles and using available MI. You will be the escalation point for complex cases, complaints and other pension administration issues. You will have the pensions technical knowledge and experience to support the team and make informed decisions.

Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They're what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of 'fair challenge', align to the best interests of our members.

What we can offer you

Rewarding you

• A competitive salary (depending on experience)
• 28 days annual leave plus bank holidays
• Generous annual bonus plan
• We provide membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay
• 4x Life Assurance cover
• Colleague referral scheme

Heath & Wellbeing

• Private Medical Insurance
• Employee assistance programme
• Health cash plan
• Eye care vouchers
• Flu vaccination

Lifestyle

• We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave
• Buy and sell holidays
• Give as you earn scheme
• Paid volunteering days
• Flexible half days leave
• Electric vehicle leasing
• Cycle to work scheme

Next Steps

If you would like to apply, please click on the apply button or visit our Careers Page by 3rd December 2025.

Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life