Network and Digital Workplace Platforms Service Delivery Leader

4 days ago

Darlington, Darlington, United Kingdom Cummins All Functions Full time

We are looking for a talented IT Service Delivery Leader Principal to join our Enterprise Platforms IT team as the Network and Digital Workspace Platforms Service Delivery Leader - Europe. 

Other locations across Europe will be considered.

In this role, you will make an impact in the following ways:

  • Leading the team to deliver the Network and Digital Workspace services for 7,500 devices across 60+ locations covering fixed line, mobile and Zoom telephony, Conference Rooms, and Wide Area and Local Area networks.
  • Act as the in "time zone" Network Operations Centre (NOC) lead for Global Network issues working through Major and Critical Incident processes.
  • Negotiating country level Communication Service contracts (e.g. Mobile Phone) with vendors to support the Enterprise Platforms communication services strategy.
  • Optimize IT Service Delivery: By ensuring that IT services are delivered efficiently and effectively, you will enhance the overall performance and reliability of the organization's IT infrastructure.
  • Budget Management: Your participation in the operating budget process and determination of service delivery charges will help in optimizing costs and ensuring financial sustainability.
  • Service Development and Maintenance: By developing and maintaining IT services, you will ensure that tools and resources are up-to-date and capable of meeting the organization's needs.
  • Performance Metrics and Standards: Generating and reporting service delivery metrics, and driving standards across regions and locations, will help in maintaining high levels of service quality and customer satisfaction.
  • Customer and Supplier Relationships: Maintaining strong relationships with key customers and suppliers will ensure smooth service delivery and address any service-related inquiries and issues promptly.

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