Internal Communications Manager

About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -
Trust, Respect, Unity, and Empowerment.
About The Role
Working Pattern:
Monday to Friday. 9am-5:30pm

Job Purpose
The Internal Communications Manager supports the effective delivery of internal communications to all OCS colleagues, globally, although predominantly in UK & Ireland. The role is responsible for shaping and delivering communications that are clear, timely, relevant, and aligned with business priorities – while also strengthening connection, trust, and belonging across a dispersed and diverse workforce.

Reporting to the Group Chief Communications Officer, the Internal Communications Manager plays a vital role in helping OCS engage colleagues across all levels and functions – captivating and nurturing the hearts and minds of our colleagues.

This is both a strategic and delivery-focused position. It requires strong planning, content creation, channel management, analytics, and a deep understanding of how communication drives culture, connection, and performance. The role will focus on continuous improvement, insight-led decision making, and delivering practical, people-centred outcomes.

Key Responsibilities
Internal Communications Strategy and Planning

• Develop and maintain a 12–to 18-month internal communications strategy aligned with business objectives.
• Plan proactive communications linked to leadership updates, campaigns, and operational changes.
• Build communication plans for business-wide initiatives, projects, and change programmes.
• Maintain a forward communications calendar, working with stakeholders to anticipate needs.
• Identify communication risks and opportunities early and prepare appropriate responses.

Internal Channels and Content Delivery

• Manage and continuously improve internal communications channels, including Viva Engage, SharePoint, email platforms, lock screen messaging and banners.
• Lead the bi-monthly Colleague Connect newsletter, from story sourcing through to layout and engagement reporting.
• Ensure consistency in tone, language and style across all internal content.t
• Develop accessible and inclusive content suitable for all roles, particularly operational and frontline colleagues.

Frontline and Manager Communications

• Tailor messages to the needs of frontline teams, shift workers and site-based colleagues.
• Provide toolkits, FAQs and clear communications guidance for operational and people managers.
• Support managers to cascade key messages effectively and consistently.
• Establish and maintain feedback channels and two-way communications mechanisms.

Change, Mobilisation and Integration Communications

• Lead internal communication during TUPE, acquisitions, contract mobilisations and structural change.
• Create messaging frameworks, Q&As, stakeholder updates, and briefings.
• Support post-change communications to help embed new ways of working.
• Collaborate with HR, mobilisation, and operational leads to ensure colleagues feel informed and supported.

Measurement, Reporting and Insights

• Own measurement of communications performance, including open rates, clicks, views, engagement, and sentiment
• Lead on the end-to-end delivery and analysis of the bi-annual colleague survey.
• Produce regular internal communications performance reports with actionable insight.
• Use feedback and data to inform planning and adjust delivery to improve outcomes.
• Track and report engagement trends to senior stakeholders, identifying gaps or issues early.

Campaigns and Engagement

• Deliver internal campaigns linked to wellbeing, safety, culture, values and inclusivity.
• Use colleague voice and real-world stories to strengthen the connection to the OCS purpose and values.
• Champion consistent tone, accessible language, and relevance across internal campaign materials
• Support colleague engagement initiatives and events through precise communication planning and content creation

Digital Tools and Innovation

• Use communication tools effectively to support planning, creation and delivery, including email campaign platforms, Microsoft Viva Engage, SharePoint and Office 365 (Teams, Word, PowerPoint, Excel)
• Use Grammarly or similar tools to support clarity and tone in written content. tent
• Apply generative AI tools (such as ChatGPT or Copilot) to support drafting, visual asset creation, message tailoring, and sentiment analysis.
• Stay informed on communications technology and innovation to improve reach, engagement, and quality.

Governance and Guidance

• Maintain transparent communications governance, including tone of voice, approvals, naming conventions, and publishing timelines.
• Support development of communication capability across teams by providing templates, guidance and coaching
• Ensure internal communications content adheres to OCS brand and accessibility standards.
• Work closely with the Group Chief Communications Officer and senior leaders on high-priority announcements and updates.

Person Specification
The successful candidate will have:

• Strong experience in internal communications within a large, operational, or multi-site organisation.
• Experience developing and delivering internal communications strategies aligned to business and people outcomes.
• Experience leading internal communication for change, integration, or contract mobilisation.
• Proven writing and editing skills for different stakeholder groups, particularly frontline and operational teams.
• Highly experienced in using Microsoft Viva Engage, SharePoint, and Office 365 tools.
• Familiarity with email platforms such as Mailchimp or similar tools for campaign delivery.
• Experience using content-enhancing tools such as Grammarly to maintain tone and clarity.
• Understanding and practical use of generative AI tools for communication support.
• Ability to analyse communications data and use insights to improve planning and delivery.
• Strong stakeholder engagement and the ability to advise and influence across functions and seniority levels.
• Excellent planning, organisational and multitasking skills.
• An inclusive approach to communication that considers accessibility, representation, and colleague voice.
• A continuous learning mindset, with an ability to implement feedback and improvement at pace.
• Professional presence and the confidence to operate as a trusted advisor to senior leaders.

How To Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.