Internal Sales Representative

2 days ago

Ipswich, Suffolk, United Kingdom Distag QCS Full time

We are seeking a proactive and customer-focused Internal Sales Representative to join our fast-growing Sales Team. This role is central to delivering outstanding service to our expanding customer base, ensuring their needs are met efficiently and professionally. The ideal candidate will have a strong background in customer service and account management, with excellent communication and organisational skills.

About the Role:

As an Internal Sales Representative, you will be the first point of contact for our customers, ensuring their enquiries, orders, and issues are handled promptly and effectively.

Your day-to-day responsibilities will include:

  • Managing daily customer interactions via phone, email, and web, providing timely responses to enquiries and processing orders with accuracy.
  • Monitoring scheduled orders and consignment stock levels, working closely with the purchasing team to ensure stock availability and timely replenishment.
  • Coordinating deliveries with the Warehouse Manager to ensure orders are dispatched efficiently and meet customer expectations.
  • Handling backorders, ensuring customers are kept informed and orders are processed as soon as stock becomes available.
  • Resolving customer queries and issues, liaising with internal departments to provide clear and satisfactory resolutions.
  • Managing returns and credits, following correct procedures to ensure smooth processing and customer satisfaction.
  • Maintaining accurate records and ensuring all customer interactions are logged and followed up appropriately.

While you may occasionally support external Business Development Managers, your primary focus will be on nurturing existing customer relationships and ensuring a seamless service experience.

Skills & Experience:

  • Proven experience in customer service or account management
  • Strong organisational skills and attention to detail
  • Ability to manage multiple tasks and prioritise effectively
  • Friendly, approachable, and a team player
  • Calm under pressure with a positive, can-do attitude
  • Excellent telephone manner and written communication skills
  • Proficient in Microsoft Office, especially Excel

Terms & Conditions of Employment:

  • Working Hours: This is a full-time role based on a 40-hour working week. Standard hours are 8:30am to 5:30pm, Monday to Friday, with a one-hour lunch break.
  • Saturday Working: The role includes Saturday morning cover on a rota basis (typically one in six weeks), from 9:00am to 1:00pm.
  • Flexibility: The Internal Sales Representative may be required to work additional hours when necessary to fulfil the responsibilities of the role and maintain high standards of customer service.

Benefits Include:

  • 28 days annual leave, including bank holidays
  • Employee Holiday Loyalty Scheme – earn additional days of annual leave based on length of service
  • Company pension scheme
  • Free onsite parking
  • Opportunities for career development and internal progression
  • Supportive and collaborative team environment
  • Regular company events – including team-building activities, regular social events and seasonal celebrations

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