experienced gp receptionist

We are seeking experienced, highly motivated and effective receptionists for roles in GP Surgeries. The ideal candidates will possess the following qualities, amongst others:

• Attention to details
• Empathetic
• Good communication and team player skills.
• Customer focused
• Ability to use own initiative

You will be flexible with an adaptable approach and able to work independently as well as part of an established team, prioritising your own and others workload to ensure completion of tasks.

You will have the ability to work under pressure and have an organised approach to your work. All duties are to be performed in a professional manner to ensure the highest level of service is provided.

Main Duties will include:

· Ensuring outstanding queries are explained and handed over to next shift, as necessary

• Ensuring a well organised reception area and associated facilities for the Practice
• Dealing with all enquiries including some complex enquiries and complaints from patients and visitors. Use your initiative to escalate problems to the Reception Lead where necessary
• Continually assessing and evaluating systems, recommending changes and improvements to the Reception Lead as appropriate
• Extracting brief summary reports for surgeries, house calls and routine enquiries
• Ensuring the filing and scanning of patient documents as per practice protocol
• Registering new patients in accordance with practice protocol
• Retrieval of patient notes for return to health authority
• Making appointments for patient to see the doctor, nurse and other clinical staff associated with the practice
• Recording messages for clinicians
• Preparing of general correspondence
• Using your judgment to ensure that patients with no pre-booked appointment but who need urgent consultation are seen in a logical and non-disruptive manner
• Explaining Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receiving and making telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Entering requests for home visits, Duty Doctor patient call backs and other administrative tasks as required into the EMIS Web Task option, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Actioning repeat prescriptions requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually, and inform patients if this is not possible. Dealing with queries relating to repeat prescriptions
• Advising patients of relevant charges for private non General Medical Services, accept payment and issue receipts for same
• Entering patient information on to the computer as required
• Ensuring that all new and temporary patients are registered onto the computer system promptly and accurately
• Retrieving and re-file records as required, ensuring strict alphabetical order is adhered to
• Ensuring correspondence, reports, results etc. are filed promptly and in the correct records (utilizing the DOCMAN clinical filing system), ensuring that all recent correspondence is available when patients are seen.
• Using the EMIS system effectively to manage Patient Records
• Responding to needs of doctors and nurses during Surgery hours
• Initiating Emergency (999) calls when advised by the clinicians
• Contacting other providers as required e.g. Ambulance Transport Bookings; Dial-a-ride and Interpreting Services

Overview of our organisation

Bernachris Healthcare Ltd are a highly experienced Agency specialising in supplying nurses, care assistants, support workers, Allied Health Professionals and staffing for General Practitioners in both the NHS and private healthcare sectors. We are looking for reliable GP Receptionists, who are experienced, efficient and good communicators. In return, you will be working for a responsible employer, who puts the interest and well-being of our staff at the heart of our business.

Job Type: Temporary/Permanent

Pay: Up to £14.50

Expected hours: variable

Job Type: Temporary

Pay: Up to £14.50 per hour

Work Location: In person