IT Support Engineer

2 days ago

Basingstoke, Hampshire, United Kingdom DISConsulting IT Ltd Full time

No agencies please.

About the Role

We're looking for an experienced IT Support Engineer to join our growing team. This is a in person role, Monday to Friday, but you'll also attend regular site visits to our customers in the UK. Site visits and project work are a big part of the job, so you'll need a full UK driving licence and your own car.

Most of our service desk team is based in the South of England, so you'll work closely with them in the office, while also handling escalations and projects with team members in Scotland. You will be part of a small but very driven team, working together to maintain the high levels of customer service our customers have come to expect.

Reporting directly to the Service Desk Manager who is passionate to find someone who is ambitious to take on responsibility.

What You'll Do

  • Handle support requests
  • Support Microsoft 365 (Exchange, SharePoint, Intune/MDM).
  • Support and administer Windows 10/11 and Windows Server (ADDS, DHCP, DNS, VPN).
  • Provide IT support to dental practices, including systems such as EXACT, R4, Systems for Dentists, and imaging solutions (e.g. Sidexis, VixWin, DBSwin).
  • Visit customer sites for installs, break/fix work, and networking refreshes (servers, Wi-Fi, cabling, PCs, full-stack hardware).
  • Build and configure hardware in a efficient and timely manner, without the compromise of attention to detail
  • Get involved in project work: Microsoft Cloud migrations, Intune rollouts, hosted Azure VMs, cloud PBX deployments, full Wi-Fi replacements.

What We're Looking For

  • At least 1 year of IT support experience (ideally within a small/medium MSP).
  • Microsoft 365 and Windows experience.
  • Knowledge of RMM and PSA systems (day-to-day use)
  • Understanding of networking (Wi-Fi, VLANs, UniFi or similar).
  • Comfortable working independently and visiting customer sites on your own.
  • Well-organised, methodical, able to handle projects as well as support tickets.
  • Driving license
  • Written English qualifications

What We Offer

  • Competitive salary (depending on experience).
  • Training and support with certifications (Microsoft, vendor, networking).
  • A chance to be part of a young, growing MSP, where you'll have real responsibility and opportunities to progress.

Location

  • Based in or in commutable distance from Basingstoke.

Job Types: Full-time, Permanent

Pay: From £26,000.00 per year

Benefits:

  • Company pension
  • Work from home

Ability to commute/relocate:

  • Basingstoke (Hampshire): reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Have you previously used any of the following MSP tools within a previous role?

(HaloPSA, NinjaOne, Huntress, DNS Filter)

Experience:

  • IT support (MSP environment): 1 year (required)

Licence/Certification:

  • full UK driving licence and have access to your own vehicle (required)

Work Location: In person

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