Application Support Engineer

3 days ago

Basingstoke, Hampshire, United Kingdom Xylem Full time

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

As an
Application Support Engineer
at
Sensus
, you will play a key role in supporting and maintaining bespoke and open-source applications that enable our smart metering and utility technology solutions. Working within a dedicated team of engineers and support team, you will investigate, troubleshoot, and resolve software issues, replicate and analyse problems, and support software upgrades and deployments. You will take a proactive approach to identifying potential issues before they escalate and contribute to ongoing improvements across our platforms.

Sensus provides the opportunity to contribute to a market-leading organisation at the forefront of smart utility innovation.

Key Responsibilities

  • Provide 2nd/3rd line support for both open-source and bespoke software stacks across Linux, Windows and Android.
  • Investigate, troubleshoot, and resolve software issues, coordinating with development teams as needed.
  • Support software upgrades, including patch testing and deployment for in-house and customer systems.
  • Proactively monitor application health and performance to maintain system stability.
  • Collaborate with support teams to ensure effective issue resolution and knowledge sharing.
  • Contribute to continuous improvement initiatives and maintain technical documentation/knowledge-base articles, where necessary.

Required
Qualifications & Skills

  • Proven experience in application support, systems administration, or a related technical support/DevOps role.
  • Strong Linux fundamentals, particularly Red Hat Enterprise Linux (RHEL)
  • Solid troubleshooting and problem-solving abilities and high attention to detail.
  • Hands-on experience with MS SQL Server, PostgreSQL, and/or MariaDB (including writing and optimising queries)
  • Good understanding of core networking protocols (DNS, FTP, HTTP, SSH etc.)
  • Familiarity with digital certificates, PKI fundamentals and security principles.
  • Excellent written and verbal communication skills
  • A collaborative team member who adapts quickly, embraces new challenges, and is eager to learn and expand technical skills.

Preferred

  • Experience with Java application stacks.
  • Familiarity with version control systems such as Git or Subversion.
  • Knowledge of AWS and Terraform.
  • Experience with scripting languages such as Bash or Python.
  • Hands-on experience with VMware, Ansible, Docker, or Kubernetes.
  • Understanding of the OSI model and broader networking standards.
  • Knowledge of ITIL or service-management best practices
  • Full clean UK driving licence

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

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