Case Manager Tenancy Estates

2 weeks ago

Streatham, Greater London, United Kingdom CRA GROUP RECRUITMENT AND PAYROLL LTD Full time £25,000 - £35,000 per year

3 months contract with a Local Authority

Job Summary:

  • The Case Manager – Tenancy and Estates is responsible for managing and administering a large portfolio of 550–750 social housing tenancies across Somerset.
  • The role provides comprehensive tenancy support, resolves housing-related enquiries, manages complex and vulnerable customer cases, and ensures all tenancy management policies and procedures are correctly applied.
  • The postholder will play a key role in supporting tenants to sustain their homes, ensuring accurate case recording on the Open Housing system, and maintaining a responsive, customer-focused tenancy management service.

Key Duties/Accountabilities (Sample):

  • Manage a caseload of 550–750 social housing tenancies, ensuring effective tenancy and estate management.
  • Provide advice at all stages of tenancy, from sign-up and initial guidance to addressing complex or high-risk cases.
  • Offer intensive support to vulnerable tenants to promote tenancy sustainment and prevent tenancy failure.
  • Respond to all housing-related enquiries, resolving issues promptly and professionally.
  • Maintain accurate and detailed case notes using the Open Housing System.
  • Ensure full compliance with housing legislation, regulations, policies and organisational procedures.
  • Address breaches of tenancy, anti-social behaviour concerns and property-related issues in line with policy.
  • Work collaboratively with internal teams and external support agencies to meet tenant needs.
  • Conduct property visits, tenancy reviews, and estate inspections as required.
  • Provide a visible and accessible presence to tenants, with a working pattern of 3 days onsite and 2 working remotely.

Skills/Experience:

  • Experience managing social housing tenancies, including complex and vulnerable customer cases.
  • Strong knowledge of housing law, tenancy management and relevant social housing regulations.
  • Excellent interpersonal and communication skills, with the ability to support tenants empathetically and professionally.
  • Experience working with vulnerable individuals, including those with high support needs.
  • Strong case management and organisational skills, with the ability to manage large caseload volumes.
  • Confident using housing management systems, ideally Open Housing, for accurate recordkeeping.
  • Ability to handle challenging situations, de-escalate conflict and make informed decisions.
  • Good understanding of safeguarding principles and multi-agency working.
  • Full driving licence, business-use car insurance, and ability to travel for property visits.

Additional Information:

  • The closing date: 30/11/2025.
  • Location: Moorland House, Moorland Road, Taunton, TA1 2FG, Somerset Council.
  • Working Pattern: 3 days onsite, 2 days remote.

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