Lead Manager

Job Summary

Role: Lead Manager – Community Living and Support Service (CLaSS)

Salary: £45,966 per annum

Hours: 37.5 per week

Location: Lambeth

Closing date: 07/12/2025

Interview date: 15/10/2025

Whatever your experience of street homelessness and its impact on people's lives – personal or professional – when you join the Thames Reach team as a Lead Manager we will make the best use of all your understanding, compassion and commitment

About us…

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more than 15,000 people.

Is our work rewarding? Yes, in every sense. We're listed as one of the top 100 Best Workplaces in the UK. There's no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for a Lead Worker to join the City Navigators team.

The Lambeth Living Well Network Alliance supports people in Lambeth experiencing mental illness. Thames Reach works in partnership with South London and Maudsley NHS Foundation Trust, Lambeth NHS Clinical Commissioning Group, Lambeth Council and Certitude to deliver mental health services as part of the innovative transformation of mental health services in the borough.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You will:

• Line manage Lead Workers and co-manage the CLaSS MDT
• Lead on Multi-Disciplinary Meetings across the Trust
• Screen and allocate Adult Social Care referral cases
• Attend professional meetings and ward rounds to facilitate timely discharges
• Lead on Trust delayed discharges and those in Hospital Step Down's
• Liaise with clinical teams around patient continuity of care in the community

You will have:

• Experience in multitasking and prioritising competing demands
• Experience in working in a fast paced and demanding role
• Proven experience in continual improvement of service delivery, ensuring a high-quality outcome-focussed service which involves all internal and external stakeholders and meets targets in line with key performance indicators.
• Knowledge and experience of working with vulnerable adults with severe and
• An understanding of what constitutes a barrier to discharge from hospital and how to overcome these.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply visit our website and complete our application form.

For further information please contact, Gloria Braimah, CLaSS Manager at

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.

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