Neighbourhood Manager

Our Vacancy

Neighbourhood Manager (Lambeth)

Are you a people person who loves getting things done and making a difference in your community? Do you believe in doing the right thing, keeping promises, and celebrating diversity? If so, we'd love to hear from you.

We're looking for a Neighbourhood Manager to be the face of our organisation in your area, working in your designated neighbourhood and from our Wandsworth office. You'll be at the heart of your community, supporting residents with everything from tenancy management to wellbeing and community safety. No two days are the same, and you'll need to be comfortable having your photo displayed locally so residents know exactly who to go to for support.

Our office days are generally Monday and Friday, giving you the flexibility to be out and about in your neighbourhood the rest of the week.

Your typical day might include:

• Welcoming new tenants and helping them settle in.
• Attending a Residents' Association meeting to listen and respond to local concerns.
• Inspecting estates with colleagues from Repairs or Estates Services.
• Supporting a vulnerable resident who needs your help.

You'll actively work with residents in the management of their homes and neighbourhoods, developing and improving our services and ensuring we take full account of their needs.

What you'll be doing:

• Be the single point of contact for customers in your area, managing everything from complaints to lettings and community safety.
• Create and deliver costed Neighbourhood Plans that improve satisfaction and performance.
• Carry out estate, scheme and property inspections, identifying issues and capturing feedback to continuously improve services.
• Champion customer engagement and ensure our services are accessible, high quality and value for money.
• Collaborate with internal teams and external partners to build safe, inclusive and vibrant neighbourhoods.

What we're looking for:

• Someone who embodies our values:
  
  Be kind. Do the right thing. Love new ideas. Celebrate diversity. Keep our promises. Pull together.
• Experienced in a customer-facing role, ideally in housing management and preferably within the social housing sector.
• Knowledgeable in tenancy and leasehold management and enforcement, with experience of safeguarding.
• Resilient, compassionate and flexible with a positive, can-do approach.
• Organised and able to self-manage a varied caseload, prioritising effectively.
• Prepared to undertake a Level 3 qualification in Housing Management if not already held.

Why join us?

You'll be part of a team that's committed to making a real difference. We work simply, safely and smartly, always putting our customers first. We support each other, learn together, and celebrate success. We believe in creating a workplace where everyone feels supported, included, and empowered.

Here's what you'll get when you join us:

• Flexible and hybrid working
• 30 days' annual leave, plus bank holidays
• Up to 10% pension contribution, matched 1:1
• Two additional paid volunteering days each year
• Flexible benefits scheme, including options for healthcare, dental care, and more

What to expect from our recruitment process

We're committed to a fair, inclusive, and transparent recruitment process.

Shortlisted candidates will be invited to take part in a peer review session, where you'll meet members of our operational team and present on a topic (to be confirmed). This is a great opportunity to showcase your approach and ideas, and to get a feel for the team you could be working with.

Following the peer review, successful candidates will be invited to a final in-person interview with two of our Area Managers.

These interviews will take place on the following dates:

Peer Review: 27 November (via teams)

Final Interviews: 28 November, Westminster Bridge Road Office

Please read before you apply

• You must have the right to work in the UK; we are unable to provide visa sponsorship.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.
• This role will require a Basic DBS check.
• A full UK driving licence and access to a vehicle is required.

If you're a proactive, values-led housing professional who thrives on building relationships, solving problems creatively, and delivering results for residents, we'd love to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you're the perfect fit for the Neighbourhood Manager role.

If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'