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Café Assistant Manager

2 weeks ago

Lincoln LN, United Kingdom R.W. Stokes & Sons Ltd Full time £37,440 per year

Are you ready to become a part of an iconic, multi-award winning, family business that puts people at the heart of everything?

Following a successful internal promotion, Stokes Tea and Coffee now have a vacancy, at the Lawn Café, for an Assistant Manager. The exceptional candidate will join a fantastic team to ensure we continue to deliver incredible coffee, food and hospitality.

Who We Are

Stokes Tea & Coffee has over 120 years of passion and know-how in sourcing, roasting and blending its tea and coffee, supplying businesses locally and across the UK with exceptional quality. We operate five destination cafés across Lincolnshire. Each café offers a unique ambience, fresh, quality produce and of course the best coffee, which we roast on site, at The Lawn Café. Alongside this, our sister companies, The Blue Room and Charlotte House Hotel, offer beautiful event spaces to suit every visitor and occasion, so there are plenty of career opportunities to explore.

At Stokes we are passionate about our people, customers and communities and are constantly evolving to meet the challenges of a changing world, ethically, sustainably and responsibly. We have committed to use business as a force of good and have recently certified to become a BCorp Certified. This is the global marker for accountability around social and environmental performance. We want to partner and grow with our team members by offering a supportive work environment that provides better work-life balance, a learning culture to enhance skills, share knowledge and develop your career, as well as offer fair reward. Our management pathway is open to all team members who consistently demonstrate Stokes's behaviours and values.

We hope you'll join us on the next exciting chapter in our journey and become part of the family.

What We Are Looking For

  • You will an ambitious, focused individual, likely to already have café management experience but wanting to deliver more.
  • You will have a business mindset and be comfortable with working with KPIs, in particular understand forecasting and adjusting these in light of day-to-day changes.
  • A natural problem solver and leader, you will be proactive and comfort to solve day-to-day issues pragmatically but in keeping with company standards and protocols.
  • You will drive a culture of learning and sharing knowledge and create a positive, fun atmosphere to motivate the team to deliver the superb British hospitality that Stokes prides itself on.
  • You will support and deputise for the General Manger across operational and people matters.
  • Barista skills or experience / understanding of the demands of the kitchen will be a bonus.

What You'll Be Doing

Our Customers and Teams are at the heart of everything we do. As a Stokes Assistant Manager you will use your initiative to ensure the café runs smoothly and all of our customers leave feeling happy and satisfied with the service provided. You will lead by example: maintaining the highest standards, as well as create a positive, fun atmosphere to motivate the team to deliver the superb British hospitality that Stokes prides itself on. You will work in conjunction with the wider management team to establish effective process and deliver consistently excellent customer service.

What you get

  • Daytime hours
  • Enhanced annual leave entitlement
  • Christmas and Boxing Day, New Year's Day and Easter Sunday Off
  • Free food and drinks at work
  • Reward & Recognition Schemes
  • Training and Development including Management Pathways
  • Employee Assistance Programme
  • Health and Wellbeing Programme
  • Employee high-street discounts
  • In-store discounts
  • Staff socials
  • Supportive team environment
  • Workplace pension scheme
  • Cycle to work scheme
  • Bereavement Leave

How to apply

Please send an up-to-date and relevant CV, along with a statement setting out why you would be amazing in this role. If you want to stand out from the crowd, you can send 1 minute video to -

We are fortunate to have hugely positive responses to our campaigns, and whilst we try to reply to all our lovely candidates, if you have not been contacted within two weeks, your application has unfortunately not been progressed.

Stokes values a diverse and inclusive workforce and resolutely believes that this can bring fresh ideas, thinking and approaches to the way we work and better serve our customers, partners and employees. We welcome everyone from everywhere to come and join our team. Please let us know if we can support you in any specific ways to apply to join us.

Job Types: Full-time, Permanent

Pay: Up to £14.25 per hour

Benefits:

  • Company events
  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Store discount

Application question(s):

  • Tell us why you want this role and what you will bring to it.

Work Location: In person