CRM Executive

About SEVENSTORE:

SEVENSTORE connects people through fashion, community, and collaboration.

With a globally curated assortment of designers and brands, SEVENSTORE offers a unique collection of clothing, footwear and accessories from luxury fashion houses, archetypal contemporaries, and collaborative behemoths to the forefront of fashion, with the aim of bringing retail, creativity, and distinctive storytelling into one destination.

Inspired by globally recognised fashion houses next to emerging talents, SEVENSTORE sets out to merge together local and global communities. With consumer-focused space set out to share experiences through fashion, music, culture, and art.

Driving forward the future of fashion and opening opportunities for creative minds, we are looking for talented individuals who understand the ethos, product, and culture of SEVENSTORE.

The Role:

This role plays an integral part within the team working closely with the CRM Manager cutting across all aspects of CRM in supporting the wider Communication and Ecommerce strategy, whilst maintaining the SEVENSTORE brand.

Responsibilities:

• Assist in the planning and delivering of CRM and email marketing campaigns including coordination of communication planner.
• Assist in the planning and development of push notifications.
• Supporting the CRM Manager with database management including database cleanliness.
• Working closely with the CRM Manager with the development of data segmentation strategies.
• Manage the building, scheduling, testing and optimisation of email campaigns.
• Assist in the delivery of weekly and monthly campaign performance reports.
• Establish email performance benchmarks, summarise key insights, and recommend actions to improve email performance.
• Create a testing plan to improve customer engagement and produce a log of what works and what doesn't.
• Manage all automated communications by maintaining and reporting on current campaigns and continuously looking for areas to enhance.
• Collaborating with other departments ensure the CRM strategy works well for every aspect of the business.
• Work with the CRM Assistant to ensure all day-to-day communications are delivered on time and to a high standard.
• Working closely with the CRM Manager on technical integrations and wider development projects.
• Embrace the value of "Defying Ordinary" by driving continued and relentless improvement and innovation within the CRM department.

The Team

From Buying, Merchandise, Creative, Ecommerce and Marketing, the inclusive nature of SEVENSTORE will allow you stay in communication with the wider team, while the focal point being within your department. 

Driving forward the future of fashion and opening opportunities for creative minds, we are looking for talented individuals who understand the ethos, product, and culture of SEVENSTORE.

Diversity

We recognise and value the importance of diversity to help make sure we have lots of different perspectives when we are iterating concepts for SEVENSTORE.COM. Diversity for us is about building happy teams full of people that want to learn and be inspired by each other and our different experiences and backgrounds.

Recruitment Process

We review applications on an individual basis, and if we feel you would be a good fit, one of our Talent team will reach out for an informal chat about the role and to see if we're a good fit for you.

We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you and why you feel that this is the opportunity for you.

Please note, this is not a remote role and our expectation is that you will be able to attend our Studio or Head Office in a hybrid way, in Greater Manchester.