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Change Implementation Manager

2 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom 46240b20-d457-4c6c-8ad6-19733e653734 Full time £40,000 - £70,000 per year

Job Summary
Are you experienced in delivering change and passionate about ensuring the outputs from projects are embedded effectively? We are looking for a Change Implementation Manager to join our Portfolio Delivery team, working as part of our project and programme delivery teams.

The NHSBSA is undertaking a challenging and exciting change portfolio in line with our strategic goals and emerging service needs. Our change portfolio delivers programmes and projects to support NHS organisations, patients and the public.

This is a great opportunity for a change practitioner to support the roll-out of structured change management capability across the business. The role will embed change management within our programmes and projects through delivering effective change management plans that deliver engagement and adoption.

We are looking for a change practitioner with excellent stakeholder management skills to ensure great results. You will be comfortable working with ambiguity in complex programmes and projects.

What do we offer?o 27 days leave (increasing with length of service) plus 8 bank holidayso Flexible working (we are happy to discuss options such as compressed hours)o Flexi timeo Hybrid working modelo Career development o Active wellbeing and inclusion networkso Excellent pensiono NHS Car lease schemeo Access to a wide range of benefits and high street discounts

Main duties of the job

  • Leading change planning and delivery support for projects and programmes of work by implementing a structured approach.
  • Manage the change management to ensure activities are scheduled, costed and resourced as required.
  • Identifying change elements resulting from the project which will impact people, such as business processes, systems, technology and organisation design.
  • Building relationships with stakeholders, internal and external to NHSBSA to complete impact assessments.
  • Provide advice and guidance within the Programme and Project Management community to develop change management capability.

About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.

We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.

As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.

We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.

Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most

Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.

We are people connected to care.

Job Description
Job responsibilities
Change Delivery

  • Lead on business change activity and work with the project to support delivery of the business case benefits and outcomes.
  • Champion the use of best practice, and provide expert advice for team members and project community.
  • Assess and understand the impact on stakeholders to improve the likelihood of their adoption of the change.
  • Deliver in line with the NHSBSA Project Management Frameworks, and both internal and external assurance frameworks as appropriate.

Business Case:

  • Support the Project and Programme Managers in preparing and updating the change management elements of the business case.

Budget:

  • Develop the budget and track delivery within budget.
  • Ensure all expenditure is governed in accordance with NHSBA Standing Financial Instructions and DHSC / Cabinet Office spend controls.

Resources:

  • Identify skill requirements; and deploy and develop change management resources across multiple projects.
  • Lead change management resources across multiple projects.

Change Products:

  • Support the Project and Programme Managers to create the required Business Change products.
  • Leads on engagement with key contacts.
  • Ensures products are fit for purpose.
  • Maintains up to date information in the project and programme management tool.

Change Planning:

  • Establish and maintain the change plan for a specific area of responsibility.

Business Readiness:

  • Identify, qualify, and update the business readiness criteria across area of responsibility before implementation.
  • Supports the tracking of business readiness criteria to approve/refuse go-live.

Benefits Management:

  • Support the Project and Programme Managers and stakeholders to identify and leverage benefits.
  • Considers Benefits Management in all Business Change activities.

Change Communication:

  • Work with Project and Programme Managers to create and maintain communications plan as it relates to Business Change messaging.
  • Provides content for communications relating to Business Change across area of responsibility.

Stakeholder Management

  • Identify and classify stakeholders, ensuring their inclusion in stakeholder engagement plans.

Guidance and Support - Programme and Project Management Community:

  • Active involvement through providing direction and guidance within the Programme and Project Management community.
  • Seek appropriate support, guidance and coaching from the project community.
  • Show commitment to personal development.
  • Promote effective individual and team performance.

Person Specification

Skills
Personal Qualities, Knowledge and Skills
Essential

  • Strong stakeholder management skills
  • Ability to build effective relationships with, and influence stakeholders
  • Knowledge of the fundamental project management processes (e.g. risk, budget and benefit management)
  • IT skills: MS Office 365 suite, MS Teams, MS Project, MS SharePoint etc

Desirable

  • An awareness of the NHSBSA's strategy
  • Knowledge of Government Functional Standards for Project Management GovS002
  • Specialist subject knowledge relevant to change management and project profession
  • Evidence of continued professional development

Experience
Essential

  • Significant track record and experience in successful planning and delivery of change initiatives
  • Demonstrable experience of stakeholder engagement and management
  • Demonstrable experience in team leadership and managing virtual teams

Desirable

  • Experience of delivering projects using a recognised delivery methodology (e.g., Prince2)
  • Experience of delivery of digital services
  • Experience of project and programme delivery within the NHS

Qualifications
Essential

  • Change management practitioner qualification (e.g., Procsi Change Management Practitioner, APMG Change Management Practitioner)
  • Degree or relevant management qualification, or significant work-based experience in a middle management role

Desirable

  • Project or programme management practitioner qualification (e.g., Prince2, Managing Successful Programmes Practitioner)
  • Change management 'Train the Trainer' qualification (e.g., Prosci Train the Trainer Level 1 or 2)
  • Relevant post-graduate qualification
  • Further education / training course certification(s) in change management