Operation Support Assistant

21 hours ago

Glasgow, Glasgow City, United Kingdom SMS Plc Full time

762

Glasgow

Contract

Competitive salary with excellent company benefits

Why choose us?

Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.

What's in it for you?

  • 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
  • Hybrid working options (for some positions).
  • Enhanced Maternity leave. Paternity and Adoption leave.
  • 24/7 free and confidential employee assistance service.
  • Simply Health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
  • Life Insurance (4 x annual salary)
  • Pension matching scheme (up to 5% of salary)
  • Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.

What's the role?

We're looking for an experienced Operations Support Assistant to join our team on a 6-month fixed-term contract, supporting our engineering resource in the fitting of assets. This is a customer-focused role, ensuring engineers attend appointments within their allocated time slots. The successful candidate will also be responsible for raising emergency call-outs for our engineering workforce.

Working Hours:

  • Full-time, 40 hours per week
  • Monday to Friday, 8:00 AM to 4:30 PM
  • Based at our Glasgow Office

Key responsibilities:

  • Support operational efficiency by reporting to the Team Leader and maintaining key performance indicators (KPIs).
  • Communicate effectively with management, suppliers, and customers via phone and email, responding to regional enquiries promptly.
  • Raise and manage emergency call-outs, ensuring authority is in place and priority work is completed within service level agreements (SLAs).
  • Monitor live trackers and job statuses to ensure engineers stay on schedule and meet daily targets.
  • Liaise with internal departments to ensure SLA adherence and smooth coordination across teams.
  • Handle and resolve customer complaints professionally, ensuring a high standard of service.
  • Submit accurate and timely reports while adhering to company policies on health, safety, and welfare.

To be considered for this role, we would love you to have:

  • GCSE or Equivalent in English and Maths
  • Strong problem-solving abilities, attention to detail and reliability
  • Computer Literate, I.T skills, experience with excel/word/ CRM
  • Keen attention to detail, working accurately under pressure
  • Good written and verbal communication skills
  • Experience in a similar engineer/ logistics role with good geographical knowledge
  • Excellent Customer Service experience

#LI-Hybrid

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