Operations Support Assistant

759

Glasgow

Permanent

£26,208.00 per annum

Why choose us?

Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.

What's in it for you?

• 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
• Hybrid working options.
• Automatic enrolment onto our Employee Participation Scheme.
• Enhanced Maternity leave. Paternity and Adoption leave.
• 24/7 free and confidential employee assistance service.
• Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
• Life Insurance (4 x annual salary)
• Pension matching scheme (up to 5% of salary)
• Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.

What's the role?

This wide ranging and interesting role is crucial to SMS as it grows our metering portfolio and brings in the recurring rental required to achieve business a targets, as well as contributing to our domestic EV and domestic Gas Safety Inspection services.

The Operation Support Assistant will be responsible for dealing with all subcontractor related invoicing and billing issues, subcontractor data controlling, reporting on subcontractor performance, attending subcontractor meetings, minute taking, assisting Project Lead on domestic EV installations, handling inbound and outbound customer appointment calls to ensure gas safety inspections are successfully scheduled.

The role requires a key relationship with SMS field engineers to enable an organised and successful approach to day to day planning.

The OSA will typically be working with:

• Subcontractor Partners
• EV Charge Point Customers
• End Consumers
• Engineering field force
• SMS customer service team
• SMS field operations management team
• SMS Capacity planners
• All other points of contact as per your line managers requirements.

The working hours for this role are Monday to Friday, 8:30-5:00, 40 hours per week. Hybrid working is on offer, consisting of 2 days in office and 3 days at home.

Key Responsibilities:

Some of the responsibilities for this role include, but are not limited to, the following:

• Perform first checks on all Subcontractor billing data.
• Handle large volumes of installation and performance data for forward distribution to Subcontractor partners via SharePoint.
• Assist with the administration side of Engineer onboarding and offboarding.
• Deal with both inbound and outbound customer appointment calls relating to Domestic EV & Gas Safety Inspection works.
• Schedule work for SMS EV Field Engineers to ensure working day is efficient as possible.
• Arrange access as appropriate (primarily over the telephone) to ensure engineer can complete scheduled jobs.
• Ensure that all jobs are claimed by the morning after job completion.
• Identify any issues and raise to Area Performance Manager.
• Maintain work management database and any other relevant systems.
• Liaise with other departments to ensure optimum service delivery.

To be considered for this role, we would love you to have/be:

• A self-disciplined individual that assumes responsibility for complex workloads to generate the right outcome.
• The ability to deliver exceptional customer service at all times.
• The ability to multitask and prioritise your workload.
• Strong time management and organisational skills.
• The ability to communicate well with others at various business levels.
• Previous experience of domestic or commercial metering, or EV installations is desirable.

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