PartsPlus Telesales Advisor

Location: Lookers PartsPlus Thornaby

Contract: Permanent, full-time

Salary: £29,500 plus bonus

Working Hours: 40 hours per week (between Monday to Friday 08:00 - 17:30 and Saturdays 08:00 - 12:30 on rota basis)

Are you a Parts Advisor or Telesales Advisor in search of a new challenge?  You have arrived at the right place, here at Thornaby PartsPlus we are on the hunt for an experienced and enthusiastic Parts Telesales Advisor to join our successful team. PartsPlus is owned by Ford Motor Company and are true experts in their field of automotive Parts for all vehicles.

Reporting to the Centre Manager, the Telesales Advisor is responsible for building and maintaining strong and lasting relationships with new and existing Customers, by taking Parts orders via the Phone, Email and Customer App. The role also entails supporting Customers and providing expert advice on Parts.  

• Are you a 'Team Player'?
• Do you have a 'can do' attitude to get things done?
• Are you up for a challenge?

If the answer is yes to the above questions, then this role could be right for you…

• Accurately identifying Parts for specific vehicles
• Fulfil Customer orders via the Phone, Email and Customer App
• Build strong relationships with both new and existing Customers
• Provide a high level of Customer service
• Supporting our Customers to become more profitable

In order to be successful in this role you must:

• Be a confident and capable communicator, both written and verbally 
• Have a good telephone manner
• Be a 'Team Player'
• Have a basic understanding of using a computer (full training of systems and software can be provided)
• Experience with Omnex is desirable

If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.  Or, if you require further information about this vacancy, please email 

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.  

We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing:

• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle:

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. 

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.