Specialist Mortgages Operations Analyst

2 weeks ago

London, Greater London, United Kingdom Hampshire Trust Bank Full time £35,000 - £54,000 per year

Location: 80 Fenchurch Street, London

Hours: Monday to Friday, 9:00am–5:30pm

Working Pattern: Hybrid (50/50)

Reports to: Data Strategy & Operations Manager – Specialist Mortgages

Department: Specialist Mortgages

About The Role
We're seeking a detail-oriented and proactive
Operations Analyst
to join our Specialist Mortgages division at Hampshire Trust Bank. You'll play a key role in supporting operational efficiency, ensuring data integrity, and driving continuous improvement across our processes. This is a hands-on role where you'll provide analytical insights, streamline workflows, and help deliver positive customer outcomes in a growing and ambitious team.

Key Responsibilities

  • Act as a point of contact for operational queries on data and processes
  • Create and maintain detailed process maps and SOPs
  • Identify inefficiencies and propose process improvements
  • Produce operational performance reports and dashboards
  • Track and report KPIs related to service operations
  • Monitor, validate, and maintain data accuracy across core systems
  • Support ad-hoc data analysis requests from stakeholders
  • Contribute to small-change initiatives and operational improvements
  • Collaborate with internal stakeholders to ensure successful delivery of change outcomes

What We're Looking For

  • Strong Excel and SQL skills; familiarity with BI tools
  • Understanding of process improvement methodologies (Lean, Six Sigma)
  • Analytical and problem-solving mindset with excellent attention to detail
  • Effective communication and stakeholder engagement skills
  • Ability to work independently with initiative and self-motivation
  • Adaptable, proactive, and committed to continuous improvement
  • Bachelor's degree in business, operations management, data analytics or related field is a plus
  • Familiarity with mortgage banking concepts and regulations is a plus

Competencies & Attributes

  • Proactive and solutions-focused, anticipating and addressing issues before they escalate
  • Collaborative team player who fosters transparency and accountability
  • Strong ethical values with integrity at the core of decision-making
  • Calmness under pressure with resilience to deliver outcomes

Benefits

  • Competitive remuneration
  • Discretionary annual bonus
  • Annual pay review
  • Private Medical Insurance (Bupa)
  • Mental health & wellbeing support via YuLife & Bupa
  • 25 days annual leave (increasing with service) + Holiday Buy Scheme
  • Cycle to Work Scheme & Green Car Scheme
  • Enhanced family leave policies
  • Study support & professional membership
  • Hybrid working (50/50 split)
  • YuLife Rewards – discounts on retail, lifestyle & experiences
  • Pension scheme – 8% employer contribution (non-contributory)
  • Interest-free season ticket loan
  • Annual volunteering day & Net Zero employer commitment

If you're ready to make an impact by driving operational excellence and supporting HTB's growth in the specialist mortgages market, we'd love to hear from you.

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