Information Technology Support Analyst

2 weeks ago

Chester, Cheshire, United Kingdom TAGMATIX360 Full time £30,000 - £50,000 per year
  • Respond to queries raised via a national telephone number, email, and through Service Manager
  • Troubleshoot and seek to resolve to completion all reported IT issues
  • Liaise / escalate calls to National IT teams and Regional Managers as appropriate
  • Unpack, set up, install and repair desktops, laptops and servers including full client software installations, on a Windows 10 Enterprise Platform
  • Assistusers in access to, and use of, all relevant applications
  • Configuration and maintenance of network printing and multi-function devices
  • Manage space availability on Network volumes
  • Assist the National IT Faculty in deployment of new software, and resolution of any local issues relating to LAN / WAN
  • Apply patches and updates as directed by the ITF
  • Maintain security of the systems as defined by the Director of IT
  • Applying the Starters/Leavers Process in conjunction with HR
  • Provide user help/training via a variety of resources

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