Information Technology Support Engineer

2 weeks ago

Chester, Cheshire, United Kingdom Pyramid Consulting, Inc Full time £25,000 - £35,000 per year

IT Support Engineer – Onsite (Chester, UK)

Location:
Chester, UK

Work Mode:
Onsite

Employment Type:
Contract

About the Role

We are seeking a proactive and customer-focused
IT Support Engineer
to join our onsite technical team in Chester. The ideal candidate will have strong communication skills, solid IT support experience within a professional practice environment, and the ability to deliver high-quality technical assistance to users with varying levels of IT knowledge.

Key Responsibilities

  • Provide first-line and second-line IT support to users onsite, ensuring timely resolution of incidents and requests.
  • Communicate effectively with users via telephone, email, and in person, delivering clear and user-friendly technical guidance.
  • Assess user IT proficiency levels and tailor support accordingly to ensure positive user experience.
  • Administer and maintain
    Windows 10 Enterprise
    and
    Windows Server
    environments, including Active Directory Services (ADS).
  • Log, track, and manage tickets through a
    centralised helpdesk system
    , ensuring accurate documentation and updates.
  • Ensure adherence to IT and Data Security policies; promptly report and escalate any deviations or security concerns.
  • Provide support and troubleshooting for
    Microsoft Office 365
    applications and services.
  • Diagnose and resolve hardware, software, and network-related issues efficiently.
  • Prioritise tasks effectively while handling multiple and conflicting demands.
  • Support and maintain virtualised environments.
  • Manage and troubleshoot file access and permissions in
    WAN/LAN environments
    .
  • Assist with setup, maintenance, and troubleshooting of
    wireless networks
    and general networking components.
  • Support
    Audio/Visual equipment
    setup, installations, and troubleshooting.
  • Ensure timely delivery of tasks while meeting strict deadlines.

Skills & Experience Required

  • Strong verbal and written communication skills.
  • Experience working in a professional practice or corporate environment.
  • Solid understanding of Windows 10 Enterprise and Windows Server administration.
  • Good knowledge of Microsoft Office 365 (essential).
  • Awareness of IT/Data Security best practices.
  • Experience using helpdesk call logging systems.
  • Good problem-solving, analytical, and diagnosis abilities.
  • Ability to work effectively under pressure and manage time efficiently.
  • Familiarity with virtualised environments (e.g., VMware/Hyper-V).
  • Understanding of WAN/LAN environments and file management.
  • Experience with wireless networking solutions.
  • Knowledge of Audio/Visual equipment setup and support.

Why Join Us?

  • Opportunity to work in a professional and collaborative environment.
  • Exposure to a wide range of technologies and ongoing skill development.
  • Be part of an experienced IT team supporting a growing organisation.

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