Dispatch Coordinator

Dispatch Operative – WatchHouse Roastery & Coffee Lab, Maltby Street

At WatchHouse, we're redefining the Modern Coffee Experience - crafting exceptional coffee with care, precision, and purpose. Our Roastery and Coffee Lab in Bermondsey sits at the heart of it all, where our passion for quality and innovation comes to life.

We're now looking for a highly organised and proactive Dispatch Operative to join our growing team. This is a pivotal role in ensuring that every bag of coffee and every order leaves the roastery efficiently, accurately, and with the care and attention to detail that defines WatchHouse. You'll take ownership of dispatch operations, manage stock, and collaborate closely with our roasting and production teams to keep everything running smoothly.

This full-time role is based at 36 Maltby Street, working 40 hours per week, including some weekends, with start times that vary depending on the needs of the business.

Directly reports into: Roastery Manager.

Key Responsibilities

• House Orders: Manage and fulfil all house (wholesale) customer orders, ensuring accuracy and timeliness.
• Goods In & Out: Receive deliveries, check and process incoming stock, and prepare outgoing shipments.
• Stock Management: Carry out regular stock takes of SKUs across retail and house categories; maintain accurate records and report discrepancies.
• Dispatch Ownership: Oversee all aspects of dispatch operations, ensuring smooth workflow and adherence to internal processes.
• Packing Orders: Carefully pick, pack, and prepare boxes for dispatch, ensuring products are presented professionally and securely.
• Quality & Accuracy: Double-check all orders before dispatch to minimise errors and maintain excellent customer satisfaction.
• Collaboration: Work closely with the roasting, production, and customer service teams to ensure order accuracy and smooth operations.
• Health & Safety: Maintain a clean, safe, and organised working environment in line with company policies.
• Point of Contact for Houses: Act as the communication link between the roastery and our Houses regarding ordering, dispatch, and stock concerns.

Skills & Experience.

• Previous experience in a dispatch, warehouse, or stock management role (preferred but not essential).
• Interest in speciality coffee
• Strong organisational skills with excellent attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Comfortable with manual handling and physical tasks.
• Basic computer skills for stock and order management. (Microsoft suite)
• A positive, proactive attitude and a willingness to take ownership of tasks.

What you can expect at WatchHouse:

• Contracted hours every week.
• Free coffee, tea and WatchHouse made drinks (even on your days off)
• Providing on and off shift training when you join the team to ensure you are set for success.
• 250g of free coffee each month.
• Genuine opportunities for career growth within WatchHouse as we continue to grow.
• Free lunch on every shift.
• An invite to the annual WatchHouse Party; including presenting the Core Value Awards and prizes such as a trip to Coffee Farms

• 30% of food in any of our Houses, any time.

• 30% of our WatchHouse retail coffee, any time.

• This role is eligble for tronc equating approximately £1.70 per hour.

Working at WatchHouse.

WatchHouse was born from a passion to do better. Diligence, attention to detail, and genuine care define everything we do.

We're a people-first business - curious, respectful, and inclusive. Diversity is celebrated, equality is insisted upon, and individuality is valued. We believe in having the right person in the right role, with personality and attitude at the heart of what we look for.

We work with empathy, respect, and collaboration - giving and receiving honest feedback, supporting one another, and recognising every contribution across the business.

Our four core values - Passion, Drive, Diligence, and Empathy - guide everything we do. They shape how we work, how we treat others, and how we continue to deliver the Modern Coffee experience every day.

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